Test lead Work, Jobs in Alderley Park, Chs (with Salaries)

Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Product Development Manager
MetroRod Ltd —Macclesfield
- £70,000 - £95,000 a year
- Full-time
- Azure
- Management
- Product management
- Annual leave
- Employee assistance programme
Quick apply
Test Manager
Royal London —Alderley Edge
- Communication skills
- Annual leave
4d
Lead Manufacturing Test Engineer
Nexperia Germany GmbH —Manchester
- £69,000 - £76,000 a year
- 12 hour shift
- Doctoral degree
- Engineering
- Data analysis skills
- Annual leave
- Employee assistance programme
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
Test Execution & Cutover Lead
Novanta —Stockport
- Full-time
- Hybrid work
- ERP systems
Mobile Health & Performance Specialist (Driving Role)
Myometrix Ltd (Telomyx) —Frodsham
- £30,000 a year
- Weekend availability
- First Aid Certification
- IT
- In-person
- Free parking
- Annual leave
Quick apply
9d
Senior Paid Social Media Buyer
TFLI Limited —Macclesfield
- £30,000 - £40,000 a year
- Full-time
- Social media management
- Analysis skills
- APIs
- Annual leave
- Gym membership
Quick apply
Electrical Testing and Commissioning Engineer
Power Engineering Consultants Plc —Alderley Edge
- Full-time
- Engineering
- Master's degree
- Analysis skills
- Free parking
- Relocation assistance
Quick apply
Lead Exercise Specialist
Belong —Nantwich
- £36,525 a year
- Full-time
- Hybrid work
- Care plans
- Flexible schedule
- Referral programme
Quick apply
Test Lead - D365
AO World —Bolton
- JavaScript
- APIs
- Free parking
- Employee discount
VodafoneThree - UAT Senior Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Microsoft Powerpoint
- IT
- Financial services
- Employee discount
10d
Lead Pump Test Engineer
Saur Europe —Stoke-on-Trent
- Holidays
- Electrical experience
- Travel
- IT
- Work from home
Quick apply
Head of Digital Activation
Dechra Pharmaceuticals PLC —Northwich
- £85,000 - £92,000 a year
- Analysis skills
- Travel
- Employee assistance programme
4d
Senior Product Designer
Street Group —Manchester
- £50,000 - £68,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
Missile Test Lead Architect
MBDA —Bolton
- £64,000 a year
- Hybrid work
- Leadership
- Free parking
GCSE Maths Tutor @ Bolton Wanderers
League Football Education —Bolton
- £35 - £40 an hour
- Education
- Bachelor's degree
- Travel
- Free parking
Quick apply
17h
Senior Manager - Operations - Joint International Crime Centre (JICC)
National Crime Agency —Warrington
- £67,609 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
3d
Head of Detention Strategy and Innovation
Home Office —Stoke-on-Trent
- £76,117 - £88,261 a year
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
4d
Department Manager (AV)
Sterling Event Group —Altrincham
- From £14.50 an hour
- Weekend availability
- Team management
- IT
- Leadership
- Free parking
Quick apply

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Out of hours Contact Centre Supervisor

Metro Rod -
Macclesfield

Apply Now

Job details

Permanent | Part-time
£21,887 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Leadership
Communication skills

Full job description

Ou t of hours (OOH) Contact Centre Supervisor
Metro Rod LTD
Full time, permanent
30 hours per week
£21,887 per year pro-rata

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Main Purpose of the Role :

The Out of Hours Contact Centre Supervisor is responsible for leading and developing the Weekend, Evening and Night Contact Centre teams, ensuring the delivery of exceptional customer service and operational performance outside of standard business hours.

The role provides direct supervision, coaching and support to Out of Hours agents while maintaining ownership of service delivery, customer experience, productivity and quality standards.

What does it entail?

Key Responsibilities

Take full ownership of Out of Hours service delivery.
Lead, motivate and develop the Weekend, Evening and Night teams.
Monitor live service levels and take proactive action to maintain performance targets.
Manage resource allocation and workload distribution across Out of Hours operations.
Act as the primary escalation point for operational issues occurring Out of Hours.
Ensure emergency and reactive customer requirements are managed effectively.
Conduct coaching sessions, performance reviews and quality monitoring.
Manage escalated customer contacts and complaints where required.
Drive continuous improvement initiatives across service, quality and productivity.
Participate in the management on-call rota and support major incidents and escalations.

Key Accountabilities

Weekend, Evening and Night team performance.
Achievement of Out of Hours service level targets.
Team productivity and efficiency.
Quality assurance standards.
Escalation management and operational continuity.

What do we look for?

Previous supervisory or team leadership experience within a contact centre environment.
Strong coaching and people management skills.
Experience managing performance against KPIs.
Excellent communication and interpersonal skills.
Ability to make decisions under pressure.
Customer-focused mindset.

Personal Attributes

Leadership and accountability.
Resilience and adaptability.
Strong organizational skills.
Calm decision-making under pressure.
Positive and proactive attitude.
Commitment to delivering exceptional customer service.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

SK10 2XF

£21,887 per year plus benefits

Permanent - Part-time

Posted 2 days ago

Closing date: 25/07/2026

Job reference: GR1613087MacOOHCCS

Quick Apply

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

£21,887 per year plus benefits

Apply Now

Refine Your Search

test lead jobs in alderley park, chs

Out of hours Contact Centre Supervisor

Product Development Manager

Test Manager

Lead Manufacturing Test Engineer

Head of Operational Delivery

Test Execution & Cutover Lead

Mobile Health & Performance Specialist (Driving Role)

Senior Paid Social Media Buyer

Electrical Testing and Commissioning Engineer

Lead Exercise Specialist

Test Lead - D365

VodafoneThree - UAT Senior Specialist

Lead Pump Test Engineer

Head of Digital Activation

Senior Product Designer

Missile Test Lead Architect

GCSE Maths Tutor @ Bolton Wanderers

Senior Manager - Operations - Joint International Crime Centre (JICC)

Head of Detention Strategy and Innovation

Department Manager (AV)

I want to receive the latest job alerts for test lead in alderley park, chs

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