Role: Field Service Administrator
Location: Aldridge, WS9 8TZ
Hours: 40 hours per week | between 08:00 and 16:30 Monday to Friday
Salary: Up to £28,894.81 pa DOE
Are you organised, customer-focused, and great at keeping things running smoothly behind the scenes? We're looking for a Field Service Administrator to join the team at Aldridge, where you'll play a key role in supporting our field service operation and ensuring our customers receive an excellent service.
In this varied role, you'll work closely with technicians, customers, and internal teams to keep service activities on track. From raising job cards and processing documentation to managing invoices and warranty claims, you'll help ensure jobs are completed accurately and efficiently.
- Raising job cards and maintaining accurate service records
- Processing technician time bookings and job information
- Checking and collating service documentation within agreed timescales
- Finalising parts and labour charges on completed jobs
- Closing jobs and supporting the timely completion of service activity
- Reviewing and processing service invoices and credits
- Creating, monitoring, and processing warranty claims
- Producing reports and supporting the wider team as required
- Building your product knowledge and working in line with company procedures
You'll be a proactive administrator with excellent attention to detail and a passion for delivering great customer service. You'll be comfortable managing multiple priorities, communicating with a range of people, and maintaining accurate records in a fast-paced environment.
You'll also have:
- Previous administration experience
- Strong customer service skills
- Good working knowledge of Microsoft Excel and Word
- Excellent organisation and time management skills
- The ability to prioritise workloads and meet deadlines
- Strong communication skills and a collaborative approach
- The ability to remain focused and effective under pressure
- A flexible, results-driven mindset
If you enjoy working as part of a busy team and take pride in providing high-quality administrative support, we'd love to hear from you!
We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.
- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Please don’t delay your application, this role could be filled at any time for the right candidate.
Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
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