Client director Work, Jobs in Alfreton, Dby (with Salaries)

Head Client Care Advisor
IVC —Alfreton
- Up to £29,931.20 a year
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Contact Centre Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Sales
- Salesforce
- In-person
- Free parking
- Annual leave
Quick apply
11d
Regional Director
AtkinsRéalis —Nottingham
- Full-time
- Hybrid work
11h
Strategy & Growth Director
SCAPE —Nottingham
- Full-time
- Hybrid work
- Business development
- Annual leave
Quick apply
3d
Project Director
M Group —Nottingham
- Annual leave
- Employee assistance programme
Business Development Director
Mercury Hampton Ltd —Nottingham
- £90,000 - £120,000 a year
- Sales
- Travel
Quick apply
Middleweight Creative
Together Agency —Nottingham
- Full-time
- Hybrid work
Quick apply
2d
Travel Sales Consultant
Trailfinders —Sheffield
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
1d
Regional Director - East Midlands
The CFO Centre UK —Derby
- £70,000 a year
- Part-time
- Hybrid work
- Leadership
Associate Director - FM Operational Readiness
Turner & Townsend —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Account Director
Siemens —Nottingham
- Full-time
- Hybrid work
- Sales
- Programmable logic controllers
- Communication skills
- Annual leave
9d
Executive Assistant to Managing Director
Contract Recovery Solutions —Chesterfield
- From £17 an hour
- Part-time
- CRM software
- Sales
- Social media management
- Free parking
- Flexible schedule
Quick apply
10d
Business Development Manager
Sentinel Fleet Managment —South Normanton
- Full-time
- Sales
- Microsoft Office
- Travel
Associate/Associate Director
AtkinsRéalis —Derby
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Contracts
Marketing Manager (Brand & Corporate)
Fresh Student Living —Sheffield
- Full-time
- Hybrid work
- Communication skills
- Marketing
- Annual leave
- Employee discount
Quick apply
4d
Business Development Manager
Rafferty Lightning Protection —Nottingham
- From £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Maintenance
Quick apply
Capacity Manager
Spire Healthcare —Nottingham
- Full-time
- Communication skills
- Annual leave
8h
Private Client Compliance - Trusts Manager
Cooper Parry —Derby
- Full-time
- Remote
- Tax experience
11d
Privat Client Senior Manager - Trust Specialist
Cooper Parry —Derby
- Full-time
- Remote
- Tax experience
11d

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Head Client Care Advisor

IVC -
Alfreton

Apply Now

Job details

Permanent | Full-time
Up to £29,931.20 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Management
Veterinary experience
Organisational skills
Communication skills

Full job description

Role: Head Client Care Advisor

Location: Scarsdale, Alfreton

Contract: Full-time, permanent

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are proud to offer outstanding care to pets and their owners in Alfreton and surrounding areas. As well as having a central hospital with a referral centre and a dedicated night team, we have several local practices such as Allestree and Langley Mill that are in the heart of their communities, offering first class care at a convenient location for pet owners.

How You’ll Make a Difference

As Head of Client Care – North Hub (Alfreton, Langley Mill, Park Farm, Oakwood, Shelton Lock), you will be an operational leader within the business, responsible for leading and managing the Client Care teams across the North Hub. You will ensure the delivery of an efficient, compassionate and high-quality client experience, acting as the principal point of escalation for client-related concerns and complaints

Working closely with the South Hub & Hospital Head Client Care Advisors, Practice Management and Clinical teams, you will drive continuous improvement in processes, workflows and customer service, whilst embedding a culture that reflects the values and growth objectives of the practice and the wider UK business.

Key Accountabilities:

Lead, manage and support the First Opinion Client Care teams at our North Hub, ensuring exceptional levels of service at all times.
Oversee all client care processes, ensuring smooth and effective coordination between clients and clinical teams.
Act as the escalated point of contact for client queries and complaints, resolving issues in a timely, professional and empathetic manner.
Train, mentor, and develop Client Care Advisors through regular feedback, coaching and performance reviews.
Monitor team performance, supporting continuous improvement and service excellence.
Collaborate closely with the South Hub & Pride Park Head Client Care Advisors, Practice Management, Clinical Lead, and Practice Director to enhance client experience and operational efficiency.
Take the lead in driving a strong customer service culture aligned with practice values and strategic objectives.
Maintain a consistently professional, caring and empathetic approach across all client interactions.
Track, analyse and report on key performance indicators (KPIs), using insights to identify areas for improvement.

This is a full-time, permanent role (40 hours per week) based within the North Hub.

You Might Be a Great Fit If...

Proven line management experience within a client-facing environment (veterinary or healthcare experience desirable).
Excellent interpersonal and communication skills, with the ability to build strong relationships with both clients and clinical teams.
Strong organisational skills and the ability to prioritise, manage workflows and meet deadlines in a fast-paced setting.
A confident and empathetic approach to problem-solving and complaint resolution.
A genuine passion for animal care and delivering outstanding client service.
A collaborative working style and commitment to continuous improvement.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

A key client-facing role within a supportive and collaborative practice team

Clear career pathways with progression opportunities within client care and practice leadership roles

Ongoing learning and development supported by experienced colleagues and practice teams

A values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

6.6 weeks' annual leave

Additional annual leave for your birthday, which will be added to your holiday allowance

Increasing annual leave accrued through length of service

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

Healthcare Cash Plan

Cycle to Work scheme

Learning and development opportunities via the inspiring vet care Academy

Pension scheme

Discounted staff pet care

Voluntary benefits: choose from a range of benefits to suit you

Access to discounts/cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Up to £29,931.2 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

client director jobs in alfreton, dby

Head Client Care Advisor

Contact Centre Manager

Regional Director

Strategy & Growth Director

Project Director

Business Development Director

Middleweight Creative

Travel Sales Consultant

Senior Customer Success Manager

Regional Director - East Midlands

Associate Director - FM Operational Readiness

Account Director

Executive Assistant to Managing Director

Business Development Manager

Associate/Associate Director

Marketing Manager (Brand & Corporate)

Business Development Manager

Capacity Manager

Private Client Compliance - Trusts Manager

Privat Client Senior Manager - Trust Specialist

I want to receive the latest job alerts for client director in alfreton, dby

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Role: Head Client Care Advisor

Location: Scarsdale, Alfreton

Contract: Full-time, permanent

How You’ll Make a Difference

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What We Offer Our Team

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