Service desk manager Work, Jobs in Alfreton, Dby (with Salaries)

Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Continuous improvement
- Team management
- Mentoring
- Employee discount
- Referral programme
IT Service Desk Engineer
Your IT Department Ltd —Eastwood
- Up to £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
ICT Service Delivery Manager
Fix Space Recruitment Ltd —Loughborough
- £22.41 an hour
- Temporary
- Hybrid work
- Continuous improvement
- No degree
- Organisational skills
Quick apply
4d
ICT Service Delivery Manager
Civic Recruitment Limited —Loughborough
- £29.40 an hour
- Full-time
- Hybrid work
- In-person
Quick apply
4d
IT Service Desk Engineer (Worksop)
Vernacare International Ltd —Worksop
- Up to £30,000 a year
- Travel
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Network Field Installation Engineer
Luminor3 (Formerly NodeOne) —Nottingham
- £32,000 - £35,000 a year
- Full-time
- English
- Analysis skills
- Driving
- Flexitime
- Work from home
Quick apply
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Continuous improvement
- Organisational skills
- Training & development
- Employee assistance programme
- Life insurance
Devops Engineer
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Azure
- Linux
- Python
- Employee assistance programme
- Employee discount
Quick apply
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Writing skills
- Communication skills
- Employee discount
Quick apply

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IT Service Desk Engineer
Your IT Department Ltd —Eastwood
Log, triage, and resolve tickets across telephone, email, live chat, and ConnectWise — aiming for high first-time fix rates.
Up to £35,000 a year
Quick apply
3d
IT Support Manager
EH Digital Technologies Ltd —Leeds
Oversee change implementation, system maintenance activities, and technology rollouts with minimal business impact.
£56,000 - £79,000 a year
Quick apply
2d

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Service Desk Team Manager

MHR INTERNATIONAL UK LIMITED -
Nottingham

Apply Now

Job details

Benefits

Private medical insurance
Employee discount
Referral programme
Sick pay

Qualifications

Mentoring junior staff
IT service management
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Mentoring
Customer support
Professional development mentoring
Training & development
Leadership
Communication skills

Full job description

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.â€¯

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers.â€¯

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow , and make a lasting difference in your career, your team, and your impact.â€¯

Your Career

This role offers the opportunity to develop your leadership and service management expertise while overseeing the day-to-day delivery of a busy Service Desk operation. You'll be responsible for managing workloads, incident queues, escalations, and team performance, ensuring service levels consistently meet agreed SLAs and KPIs.

You'll strengthen your experience in people leadership through regular coaching, performance reviews, and development planning, while also building your strategic capability by identifying service trends, analysing performance data, and driving operational improvements. Working alongside Product, Development, and Infrastructure teams, you'll play an active role in change management, service transitions, and the continual evolution of support services.

As you grow in the role, you'll further develop your expertise in ITIL best practices, service management, stakeholder engagement, and customer experience, becoming a key contributor to the ongoing success of the Support function.

Your Team

You'll lead a team of Service Desk Analysts who are passionate about delivering exceptional support and outstanding customer experiences. Working closely with the Head of Support, Product, Development, Infrastructure, and other operational teams, you'll foster a collaborative, customer-first culture where knowledge sharing, continuous learning, and teamwork are at the heart of everything you do. You'll empower your team through coaching, mentoring, and regular feedback, helping individuals develop their skills while creating a high-performing and engaged service desk.

Your Impact

Your leadership will directly influence the quality, efficiency, and reputation of the Service Desk. By ensuring incidents and service requests are resolved quickly and effectively, you'll deliver outstanding customer experiences while maintaining high levels of operational performance.

You'll take ownership of complex escalations, identify recurring issues and root causes, and drive continuous improvement initiatives that enhance service quality, increase efficiency, and reduce future incidents. Through accurate reporting, knowledge management, and close collaboration across the business, you'll help create a more proactive, resilient, and customer-focused support operation.

Ultimately, you'll build a high-performing team that consistently delivers excellent service, embraces continuous improvement, and plays a vital role in supporting both customers and the wider business.

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
Enhanced Family leave
My MHRewards offering discounts at over 900 retailers
Monthly employee recognition program and departmental awards
Referral bonus scheme of up to £2,000
Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
On-site subsidised restaurants offering a variety of fresh meals daily

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.

Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.

If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.

Apply Now

Refine Your Search

service desk manager jobs in alfreton, dby

Service Desk Team Manager

IT Service Desk Engineer

ICT Service Delivery Manager

ICT Service Delivery Manager

IT Service Desk Engineer (Worksop)

Desktop Support Analyst

Network Field Installation Engineer

Desktop Support Analyst - Derby

IT Infrastructure Associate Project Manager

Second Line Analyst

End User IT Support Manager

Devops Engineer

Senior IT Infrastructure Engineer

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