Emergency call Work, Jobs in Alfreton, Eng (with Salaries)

Emergency Call Centre Agent
SoloProtect Ltd —Sheffield
- £27,022 - £29,724 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
1d
Inbound Customer Service Advisor (Emergency Support Line)
ant marketing —Sheffield
- £13 an hour
- Customer service
- Computer literacy
- Communication skills
- Paid training
Quick apply
13h
Customer Service Administrator
Global Fire & Security Systems LTD —Nottingham
- Full-time
- Hotel
- Administrative experience
- Maths
Quick apply
10d
EPRR EOC Manager
East Midlands Ambulance Service NHS Trust —Nottingham
- £49,387 - £56,515 a year
- Full-time
- Time management
4d
Qualified Ambulance Technician - Trust Wide
East Midlands Ambulance Service NHS Trust —Nottingham
- £32,073 - £39,043 a year
- Full-time
- Driving
- Annual leave
- Employee assistance programme
11d

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Emergency Call Centre Agent

SoloProtect Ltd
Sheffield

Quick apply

Job details

Full-time
£27,022 - £29,724 a year
1 day ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Private medical insurance
Referral programme
On-site parking

Qualifications

Customer service
English
Data entry
Phone etiquette
Communication skills

Full job description

Are you looking to join a company where people are at the heart of its mission? This could be a perfect opportunity!

SoloProtect is a global market leader in providing 24/7 workforce protection solutions.

Reporting to the Alarm Receiving Center (ARC) Manager, you will be responsible for handling alarms. This is an incredibly dynamic service that offers protection to over 30 thousand lone workers, nationwide. You will be trained and expected to manage different activations of alarms varying from false to genuine situations such as assaults, robberies and medical incidents.

What the job involves

You will be the first point of contact when an alarm activation is received from a customer. You will need to deal with the alarms in a calm and timely manner and take action to make sure our customers are safe and secure. The role will involve the following responsibilities:

Risk assessing emergency situations and escalating if required
Liaising with emergency services
Answering incoming phone calls to the alarm receiving centre
Monitor site security of SoloProtect
Communicating with customer key contacts regarding their alarms
Participating in departmental administrative duties when needed
Working towards quarterly objectives set by line management
Monitoring customer alarms in the queue
Prepare reports on behalf of customers

What training is offered?

When you join SoloProtect we will give you a six-week intensive training course to make sure you have all the knowledge and experience you need to perform your job role to the high standards our customers expect. Ongoing training will take place throughout your career, making sure you are up to date on all new procedures and policies within the alarm monitoring sector.

Working hours

Monday - Thursday 10:00am to 18:30pm

Friday 10:40am to 18:30pm

Hours per week – 38.5 hours

What skills would I need?

Customer service skills
Effective verbal and written communication skills
Accuracy and attention to detail
Listening skills
Ability to work under pressure
Confidence with Microsoft Package

What we offer

Competitive salary
Performance bonus
Enhanced annual leave
Ongoing training
Access to private healthcare
Employee Assistance Programme
Pension scheme
Bike to work scheme
Refer a friend scheme
Modern office
Free secure parking

Additional Information

Due to industry standards, all successful applicants will be vetted in accordance with BS7858

About SoloProtect

SoloProtect has been a market leader in personal safety technology since 2003, with huge experience as a lone worker device manufacturer, mobile app developer, monitoring centre operator, and safety solution provider. We deliver industry-leading service to employers in 14 countries and our safety devices are used and trusted by over 320,000 lone workers across the private, public and third sectors.

Dedicated to diversity

At SoloProtect we believe different ideas, perspectives and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.

Applicant Privacy Notice

When applying for a role with SoloProtect, the information you provide will be used for the recruitment process only. Please visit our Job Applicant Privacy Notice for more information: https://www.soloprotect.com/uk/about/careers/

Job Type: Full-time

Pay: £27,022.00-£29,724.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Referral programme

Experience:

customer service, corporate or academic: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

emergency call jobs in alfreton, eng

Emergency Call Centre Agent

Inbound Customer Service Advisor (Emergency Support Line)

Customer Service Administrator

EPRR EOC Manager

Qualified Ambulance Technician - Trust Wide

Discover related jobs

I want to receive the latest job alerts for emergency call in alfreton, eng

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