The Fairfields Practice is an established inner-city practice based at The Mary Potter Centre. We provide medical services for 7500 registered patients.
We are seeking a care coordinator to join our multi-disciplinary team.
o Utilise population health intelligence - GP clinical system, Ardens (templates, searches, and manager), and eHealthsope to proactively identify and work with a cohort of patients to deliver personalised care holistically. To co-ordinate the bring together all of a persons identified care and support needs and explore options to meet these within a single personalised care and support plan in line with best practice.
o Help people to manage their needs through answering queries, making, and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
o Maintain an up-to-date knowledge of the clinical and reporting requirements of all clinical contracts entered into by the practice (QoF, IFF, Enhanced Services etc).
o Run Ardens searches, construct and run searches if needed to coordinate recall activities to ensure the identification of eligible patients (in accordance with contractual or national guidelines) and ensure they are recalled into the practice.
o Use text messaging services to send campaign messages to patients.
o Maintain and adapt the chronic disease recall programme to ensure patients are recalled in a timely, efficient way, ensuring an even spread of workload as much as possible.
o Liaise with colleagues with QOF IIF responsibilities to track progress and identify trends or areas of concern which might cause performance targets to be missed and report to the Practice Manager / Partners.
o Liaise with clinical and administrative colleagues as appropriate to ensure templates, searches, protocols, and any other clinical IT appropriate tools are implemented, maintained, fit for purpose, and updated in a timely manner.
o Periodically undertake checks to ensure the quality of data entry, including consultation data and correct use of clinical codes is maintained and report any deficiencies to Partners or management as necessary.
o Assist with practice research
o Carry out both planned and ad hoc audits of clinical activity as requested by the Partners/Practice Manager or as dictated by contractual obligations to establish standards of care and target areas for improvement. This may require interrogation of data provided by third parties and reviewing entries in patient records as appropriate.
o Carry out validation checks on data supplied by other healthcare organisations as requested and investigate and report any inappropriately recorded activity.
o To become the practice expert in all aspects of the clinical system and be able to train and support other users, both clinical and non-clinical, in the best use of the system
o Coordinate and lead on patient online services
o As requested by the practice manager or Partners, prepare statistical or data reports (excel) support the coordination and delivery of MDTs within the PCN.
Person SpecificationQualificationsEssential
- GCSE grade A to C in English and Maths or equivalent
- A levels or equivalent
Desirable
- Degree in STEM subject or equivalent
Experience Essential
- Relevant experience in a similar role, involving data and the need for accuracy.
- Experience of multi-tasking in a complex and demanding environment.
Desirable
- Experience working in a healthcare setting
- Experience of working in Primary Care
Knowledge and SkillsEssential
- Strong IT Skills including the ability to write simple searches.
- Excellent ICT skills and knowledge of general software applications relevant to the post, including Word, Excel and management information systems
- Prioritisation and Planning
- Problem solving and analytical skill
- Excellent communications skills
- across all forms of media to include:
- Telephone, Email, In person
- Understanding of the importance of confidentiality and GDPR
Desirable
- EMIS searches
- Experienced Excel user
Qualities and AttributesEssential
- Excellent attention to detail and the capacity to work accurately and calmly under pressure in a busy environment.
- Ability to keep accurate records.
- Administrative and organisational skills to a high level.
- Communication skills.
- Well organised and methodical with the ability to manage workload, prioritise tasks effectively to meet deadlines and to reprioritise in response to changing needs.
- Integrity, sound professional judgement,
- Self-Motivated and able to work with minimal direction
- Ability to work effectively under pressure
- Hardworking and Reliable
- Resourceful with the ability to think outside the box
- Ability to work flexibly
- Willingness to undertake assessment and complete further training or qualifications.
What We Offer
- Supportive and friendly practice team
- Opportunity to develop skills in healthcare data and clinical systems
- Training and professional development opportunities
- Varied and rewarding role within primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Pay: From £14.52 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
Education:
- A-Level or equivalent (required)
Work Location: In person
