Supported Housing Property & Compliance Manager
Location: Erewash / Amber Valley
Salary: £14.38 - £15.10 an hour
Contract: Permanent – Part time Monday’s, Wednesday’s & Friday’s – Can be within school hours
Reports to: Local Service Manager
Role Purpose
The Supported Housing Property & Compliance Manager is responsible for overseeing the maintenance, safety, compliance, and asset management of the organisation's supported housing portfolio. The postholder will ensure that all properties are safe, compliant, well-maintained, and provide a high-quality living environment for residents. The role includes direct management of the internal maintenance team, as well as external contractors, to deliver responsive repairs, planned maintenance, and compliance programmes efficiently and effectively.
Key Responsibilities
Property & Asset Management
- Manage a portfolio of supported housing properties, ensuring they are maintained to a high standard.
- Conduct regular property inspections, audits, and condition surveys.
- Develop and implement planned maintenance and asset management programmes.
- Oversee void property works to ensure properties are re-let promptly.
- Identify opportunities to improve property performance, sustainability, and resident satisfaction.
- Conduct new property on-boarding, including inventory sign offs
Maintenance Team Management
- Lead, manage, and develop the internal maintenance team, including operatives and apprentices where applicable.
- Allocate workloads and monitor performance to ensure repairs and maintenance tasks are completed within agreed timescales.
- Conduct regular supervision, performance reviews, training, and development activities.
- Ensure the maintenance team operates in accordance with health and safety policies and procedures.
- Manage leave requests and resource planning to maintain effective service delivery.
- Foster a culture of accountability, customer service excellence, and continuous improvement.
- Monitor productivity and quality of work delivered by the maintenance team.
Repairs & Maintenance
- Oversee the delivery of responsive repairs, cyclical maintenance, and planned works.
- Ensure repair requests are prioritised appropriately and completed within service standards.
- Monitor repair trends and implement preventative maintenance solutions.
- Manage emergency repair arrangements and out-of-hours maintenance services where applicable.
- Ensure accurate records of repairs, inspections, and maintenance activities are maintained.
Compliance & Health and Safety
- Ensure full compliance with all statutory and regulatory requirements relating to housing and property management.
- Oversee compliance programmes including:
- Gas Safety
- Electrical Safety (EICR)
- Fire Safety
- Legionella Risk Assessments
- Asbestos Management
- PAT Testing
- Building Safety Requirements
- Maintain accurate compliance records and ensure remedial actions are completed within required timescales.
- Lead on health and safety inspections, audits, and risk assessments.
- Investigate property-related incidents and implement corrective actions.
Contractor & Supplier Management
- Procure, appoint, and manage external contractors and service providers.
- Monitor contractor performance against service level agreements and KPIs.
- Ensure contractors comply with health and safety, safeguarding, and organisational requirements.
- Verify and approve completed works and associated invoices.
Resident & Stakeholder Engagement
- Work collaboratively with housing and support teams to ensure residents receive a high-quality service.
- Respond effectively to complaints and service requests relating to property matters.
- Engage with residents to understand property-related concerns and identify service improvements.
- Liaise with local authorities, regulators, and partner agencies as required.
Compliance Reporting & Governance
- Produce regular reports on compliance, repairs, maintenance performance, and property risks.
- Maintain accurate property, asset, and compliance records.
- Support internal and external audits and inspections.
- Provide assurance to senior management and trustees regarding property compliance and operational performance.
Person Specification
Essential Experience
- Significant experience in property or housing management.
- Experience managing a maintenance team within housing, or property services.
- Experience overseeing statutory compliance programmes and health and safety requirements.
- Experience managing contractors and service providers.
- Experience managing budgets and delivering value-for-money services.
Desirable Knowledge
- Housing health and safety legislation and compliance requirements.
- Building maintenance and repairs management.
- Social housing and supported housing environments.
- Safeguarding and risk management principles.
- Contractor management and procurement processes.
Essential Skills
- Strong leadership and people management skills.
- Excellent organisational and workload planning abilities.
- Ability to manage multiple priorities and meet deadlines.
- Strong communication and stakeholder management skills.
- Competent in property management and compliance systems.
- Analytical and problem-solving capabilities.
Key Performance Indicators (KPIs)
- 100% compliance with statutory inspection and certification requirements.
- Repairs completed within agreed service standards.
- High levels of resident satisfaction with repairs and maintenance services.
- Effective management and performance of the internal maintenance team.
- Compliance and maintenance budgets managed within agreed limits.
- Reduction in repeat repairs and property-related complaints.
- Successful completion of planned maintenance programmes within target timescales
Pay: £14.38-£15.10 per hour
Work Location: On the road
