Support engineer Work, Jobs in Almond, Edh (with Salaries)

Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
Support Engineer
Covetrus —Edinburgh
- Full-time
- PMP
- Customer service
- SQL
Junior Quality Assurance Engineers
Scottish Courts and Tribunals Service —Edinburgh
- From £31,236 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
11d
Technical Support Engineer
Ingenico —Dalgety Bay
- Engineering
- Microsoft Office
- Java
10d
Junior Software Engineer
PODFather —Edinburgh
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- SQL
- JavaScript
- Software development
- Free parking
- Employee assistance programme
4d
Graduate Operations Analyst (Jun /July 26 Start Date)
Clearwater Analytics —Edinburgh
- Microsoft Office
- Bachelor's degree
- Accounting
- Employee discount
Quick apply
1d
Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
11d
Graduate [Engineering]
Network Rail —Edinburgh
- £32,000 a year
- Full-time
- Engineering
- Leadership
- Communication skills
1d
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Work from home
Quick apply
Systems Engineer
University of Edinburgh —Edinburgh
- Full-time
- Hybrid work
- University
- Linux
- School
- Annual leave
- Employee discount
11d
Junior Pilot Boat Crew
Forth Ports Group —Edinburgh
- £32,255 - £38,707 a year
- Overtime
- Driving
- Free parking
- Annual leave
Quick apply
1d
EUC Engineer
CGI —Edinburgh
- Full-time
- Customer service
- Windows
- Communication skills
Quick apply
1d
Signal Processing / Algorithm Engineer
Coda Octopus Products Ltd —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Analysis skills
- C++
- Maths
- Free parking
- Flexitime
Quick apply
Technical Support Engineer, Graduate
Viavi Solutions —Edinburgh
- Full-time
- Computer Science
- Engineering
- English
4d
Data Engineer
Diligenta —Edinburgh
- £38,520 - £48,150 a year
- Full-time
- Azure
- SQL
- Analysis skills
- Employee assistance programme
Quick apply
12d
IT Support Specialist
Cirrus Logic —Edinburgh
- Full-time
- Customer service
- No degree
- IT
Graduate Engineer - Edinburgh
MHB Consultants —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
Project Support Engineer (Edinburgh)
CAF Rail UK —Edinburgh
- Engineering
- Annual leave
11d
Unified Communications Engineer
Scotphone ICS Ltd —Livingston
- From £29,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Customer service
- Travel
Quick apply
12d
Tech Insight Experience for Women - Engineering
National Westminster Bank PLC —Edinburgh
- Full-time
- Java
- Hotel
- AWS

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Deskside Support Engineer (Edinburgh)

Seven Investment Management -
Edinburgh

Apply Now

Job details

Permanent

Qualifications

TCP
Azure
Customer service
Microsoft Office
DHCP
DNS
IT
TCP/IP
Communication skills
Intune

Full job description

About The Role

Purpose:
As part of the IT Infrastructure team, the Deskside Support Engineer provides high‑quality first and second-line technical support to end‑users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT‑related queries.

The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand.

Responsibilities:

Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including:
Service and change requests
Incident investigation and resolution
Execution of scheduled daily, weekly, and monthly operational tasks
Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices
Troubleshooting and fault reporting of end-user devices
Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues
Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation
Assisting and applying operating system updates and patches
Maintaining and updating the Infrastructure team’s documentation library
Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution
Providing out-of-hours support cover for application deployments and upgrades, on a rota where required
Act as an on-site point of contact for third-line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on-site presence
Travel to various office locations on an ad-hoc basis to provide on-site end-user support
Work closely with colleagues to maintain a high-performing team
Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure
Maintain a technical advantage through continual training and personal development
Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support

About You

Skills:

Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications
Installing and configuring end-user devices
Ability to logically and methodically problem solve IT issues
Experience with supporting Azure AD\Entra ID
Experience with supporting and troubleshooting Microsoft 365 and Exchange Online
Experience with supporting and troubleshooting Microsoft Teams
Experience with supporting and troubleshooting Intune
Experience of installing and utilising server and desktop hardware
Strong customer service skills
Excellent written and oral communication skills
Proven track record of delivering to commitments
Knowledge of industry recognised IT and support practices
An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP

Qualifications:

Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.

About Us

Not Specified

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Deskside Support Engineer (Edinburgh)