Technical support occupations Work, Jobs in Alnwick, Nbl (with Salaries)

IT Support Specialist
Time for Recruitment —Newcastle upon Tyne
- £25,420 - £30,000 a year
- Overtime
- Free parking
- Referral programme
Quick apply
2d
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
8d

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IT Support Specialist

Time for Recruitment -
Newcastle upon Tyne

Quick apply

Job details

Permanent | Full-time
£25,420 - £30,000 a year
2 days ago

Benefits

Free parking
Company pension
Company events
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Incident queue management
Ticket management
Computer hardware
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Customer interaction
Fault diagnosis and repair

Full job description

Overview

The IT Support Specialist is a dual‑skilled role responsible for delivering high‑quality technical support across our customers IT systems. This position plays a key part in ensuring customers receive fast, reliable assistance, whether resolving IT issues or supporting the wider service team with day‑to‑day technical operations.

Key Responsibilities

Technical Support

Respond to and resolve IT support tickets in line with service level expectations.
Diagnose and troubleshoot issues across hardware, software, networks, and user devices.
Provide remote and on‑site support to customers as required.
Install, configure, and maintain desktops, laptops, printers, and related peripherals.
Keep accurate and up‑to‑date notes within the ticketing system.

Customer Service & Communication

Deliver a friendly, professional, and solution‑focused experience for all customers.
Communicate technical information in a clear, accessible way.
Keep customers updated on ticket progress, expected resolution times, and next steps.
Build strong relationships that reflects our commitment to reliability and service excellence.

Operational Support

Work closely with the IT Support Team Leader to ensure tickets are prioritised and completed efficiently.
Follow established processes for documentation, asset management, and system updates.
Identify recurring issues and suggest improvements to reduce future downtime.
Support the wider team during busy periods or when specialist knowledge is required.
Ensure expense and overtime submissions are completed accurately and on-time, in line with company policy.

Pay: £25,420.00-£30,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Referral programme

Work Location: In person

Quick apply

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technical support occupations jobs in alnwick, nbl

IT Support Specialist

Desktop Support Engineer - New Castle - Temp

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