Reservation agent Work, Jobs in Alsager, Chs (with Salaries)

Global Reservation Agent
Inspire Europe Ltd —Bramhall
- £1 a year
- Part-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
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Global Reservation Agent

Inspire Europe Ltd
Bramhall

Quick apply

Job details

Permanent | Part-time | Full-time
£1 a year
4 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Work from home
Company events
Employee discount
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Sick pay
On-site parking

Qualifications

Customer service
Arabic
Windows
Microsoft Office
Administrative experience
Communication skills
Time management

Full job description

Location: Hybrid Working

Hours: Full time (37.5 hours per week) or part time opportunities available.

We are also open to appointing two part-time candidates to collectively fulfil the requirements of the role:

One candidate with fluency in Arabic
One candidate with a strong working knowledge of GDS systems, particularly Galileo

Role Summary

As an international team specialising in rewards and loyalty travel across the Middle East and Africa (MEA) region, Inspire employees embrace and demonstrate our core values, striving to deliver exceptional experiences and outstanding value to our clients and customers.

We are seeking a Global Ticketing Agent to join our Loyalty Travel team. The successful candidate will work closely with multiple departments to ensure flights and flight-related products are processed efficiently and cost-effectively, while maintaining compliance with airline regulations and company policies.

Key Responsibilities

Use in-house software and reservation platforms to manage travel enquiries and bookings
Handle inbound reservation and enquiry calls
Process inbound booking requests accurately and efficiently
Provide ongoing customer support and assistance
Resolve customer enquiries and complaints professionally
Capture and maintain accurate booking data within internal systems
Complete administrative tasks for the Loyalty department
Issue, reissue and refund airline tickets using GDS systems and other booking tools
Manage Galileo queues and communicate updates to relevant teams
Administer airline schedule changes and identify suitable alternatives
Provide solutions for complex flight-related enquiries
Maintain up-to-date knowledge of airline regulations and industry developments
Process unused taxes for eligible unused or no-show tickets
Ensure BSP rejected refunds are managed in accordance with company policy
Participate in emergency out-of-hours phone cover when required
Undertake additional administrative duties as needed

Skills and experience:

We are particularly interested in candidates who possess one or more of the following:

Good working knowledge of GDS systems, particularly Galileo, and NDC platforms
Fluency in Arabic
Previous experience in airline ticketing, reservations, or travel operations
Excellent customer service and telephone communication skills
Strong organisational and time-management abilities
Excellent written and verbal communication skills
Ability to work effectively across multiple departments
Proficiency in Microsoft Office and other Windows-based applications
Positive, enthusiastic and proactive approach to work

What we're looking for:

We welcome applications from candidates seeking either full-time employment or part-time arrangements. If applying for a part-time position, please indicate whether your primary expertise is in:

Arabic language support; or
GDS ticketing and airline reservation systems.

Why you'll love working with us:

Hybrid working
Healthcare cash back plan
Wellbeing program/package which includes annual health check, private remote GP, physiotherapy access, mental health support, bereavement counselling, later life care support, legal support and much more.
Death in service benefit
Health days
26 days annual leave plus bank holidays
Ability to take one day of annual leave in hour segments to increase flexibility
Birthday day off
Access to discount and rewards
Team building events
Enhanced family friendly policies and bereavement leave
Company sick pay
Charity pot - you'll have the opportunity to contribute to causes that are meaningful to you
Loyalty awards
Staff travel - benefit from booking discount holidays
Free parking
Internal apprenticeship program available to all team members
Regular team lunches and breakfasts

Pay: £1.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance
On-site parking
Sick pay
Work from home

Application question(s):

How proficient are you in Arabic?
Do you have experience using a GDS system?

Work Location: Hybrid remote in Bramhall SK7 2BE

Quick apply

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