Reservationist Work, Jobs in Alsager, Chs (with Salaries)

Spa Reservationist
Macdonald Portal Golf and Spa Hotel —Tarporley
- Up to £12.71 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
- Free parking
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11d

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Spa Reservationist
Macdonald Portal Golf and Spa Hotel —Tarporley
Promoting additional services or products offered by the spa to enhance guest satisfaction. Answering phone calls with exemplary phone etiquette, promptly and…
Up to £12.71 an hour
Quick apply
11d

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Spa Reservationist

Macdonald Portal Golf and Spa Hotel
Tarporley

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Job details

Permanent | Full-time
Up to £12.71 an hour
11 days ago

Benefits

Free parking
On-site gym
Discounted or free food
On-site parking

Qualifications

Bilingual
Hospitality
Multilingual
Customer service
Organisational skills
Guest services
Phone etiquette
Communication skills

Full job description

Job Overview

We are seeking a professional and courteous Spa Reservationist to join our luxury spas covering three of our properties in the Cheshire area. The successful candidate will be responsible for managing all reservation enquiries, providing exceptional guest services, and ensuring smooth operational flow. This role offers an excellent opportunity to work within a serene environment, supporting guests in planning their spa experiences with efficiency and warmth. Strong hospitality or previous experience working within a spa are highly desirable to enhance guest interactions and satisfaction.

Duties

Answering phone calls with exemplary phone etiquette, promptly and professionally managing reservation requests.
Assisting guests with booking, modifying, or cancelling appointments via phone or online systems.
Providing detailed information about spa treatments, packages, and available services to guests.
Maintaining accurate reservation records and updating guest profiles efficiently.
Coordinating with spa staff to ensure availability aligns with guest bookings.
Handling guest enquiries courteously and resolving any issues or special requests with tact and professionalism.
Supporting the front desk team in delivering a seamless guest experience from arrival to departure.
Promoting additional services or products offered by the spa to enhance guest satisfaction.

Qualifications

Proven experience in guest services within hospitality, hotel, or spa environments is preferred.
Strong organisational skills with the ability to manage multiple reservations simultaneously.
Excellent communication skills, both verbal and written; multilingual or bilingual abilities are highly advantageous.
Demonstrated phone etiquette and customer service excellence.
Knowledge of hospitality industry standards and guest-focused approach.
Ability to work well under pressure while maintaining a friendly demeanour.
Previous experience with reservation management systems is beneficial but not essential.

This role provides an enriching environment where professionalism, attentiveness, and hospitality are valued highly. The ideal candidate will be passionate about delivering outstanding service while supporting the overall operations of our spa centre.

Pay: Up to £12.71 per hour

Benefits:

Discounted or free food
Free parking
On-site gym
On-site parking

Work Location: In person

Quick apply

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