1st line support engineer Work, Jobs in Alton, Ham (with Salaries)

1st Line Support Engineer
Lester Aldridge —Southampton
- Microsoft Powerpoint
- Microsoft Word
- Azure
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
7d
1st Line Engineer
Onecom —Fareham
- £25,000 - £27,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
Quick apply
IT Support Technician
OneTouchServices —Bagshot
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
4d
Satellite Operations Supervisor
Babcock International —Bordon
- Full-time
- Management
- Engineering
- Supervising experience
- Annual leave
Mainframe Data Center Engineer
Visa Europe Limited —Basingstoke
- Computer networking
IT Support Engineer
Reticom Ltd —Gosport
- From £25,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Driving
- Sick pay
Quick apply
2nd Line Support Analyst
FluidOne —Camberley
- £30,000 - £35,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
Technical Support Engineer
Motion Applied —Woking
- Hybrid work
- Azure
- Data analysis skills
- Bachelor's degree
- Annual leave
Quick apply
IT Field Engineer - Berkshire
T-Tech —Reading
- £30,000 - £38,000 a year
- Full-time
- Azure
- Communication skills
Quick apply
Infrastructure Engineer
Content Guru —Bracknell
- Full-time
- Computer Science
- DevOps
- Bachelor's degree
Quick apply

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1st Line support Analyst
Apcoa —Uxbridge
As part of the service desk, you’ll be the first point of contact for IT queries from internal and external users. IT 1st Line Support Analyst.
Up to £26,000 a year
Quick apply
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
Providing on site 1st and 2nd line technical support to end users. Performing proactive maintenance, system checks, and monitoring activities.
£32,995 a year
5d

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1st Line Support Engineer

Lester Aldridge -
Southampton

Apply Now

Job details

Benefits

Company pension

Qualifications

Microsoft Windows Server
Microsoft Powerpoint
Microsoft Word
Desktop support
System administration
Azure
Microsoft Outlook
Customer service
Windows
DHCP
Virtualisation
DNS
Organisational skills
IT
VMWare
Communication skills
Active Directory
Time management

Full job description

We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our IT team in Southampton.

This is a fantastic opportunity to play a key role in delivering efficient, high-quality IT support across the firm, ensuring smooth day-to-day operations and excellent service to all users.

About the Role

As a 1st Line Support Engineer, you’ll be the first point of contact for IT support queries, providing professional and responsive assistance to Partners, fee earners, and business support teams. You’ll handle a wide range of technical issues, from troubleshooting hardware and software to configuring devices and maintaining infrastructure systems.

Working as part of a collaborative and knowledgeable IT team, you’ll help maintain a stable and secure IT environment, contributing to the continual improvement of systems and services in line with ITIL best practices.

Your Responsibilities Will Include:

Providing responsive 1st line support and resolving IT issues efficiently in line with SLAs.
Installing, configuring, and maintaining laptops, desktops, and related peripherals.
Setting up and supporting company mobile devices.
Investigating, resolving, and escalating incidents as required.
Ensuring all incidents are logged accurately and managed through to resolution.
Monitoring internal networks, infrastructure, and hosting systems, identifying and addressing potential issues before they impact service.
Supporting the implementation and delivery of IT improvement projects.
Taking proactive action on information security matters in collaboration with the Service Desk Team Leader.
Implementing changes following IT change management procedures.
Providing advice and guidance to users on IT products, services, and best practices.
Performing regular maintenance tasks and ensuring compliance with firm-wide procedures and security standards.
Adhering to Health and Safety policies and promoting best practice in all aspects of IT service delivery.

What We’re Looking For

Experience working in an IT service environment delivering front-line support.
Strong technical knowledge of desktop support, including Windows 10 and related hardware.
Understanding of Microsoft Server environments (2016+).
Familiarity with Active Directory, Group Policy, DHCP, DNS, and system administration.
Experience supporting Microsoft 365, Azure, and Office applications (Word, Excel, PowerPoint, Outlook).
Knowledge of VMware or similar virtualisation technologies.
Awareness of antivirus procedures, IT security, and change management processes.
Excellent customer service and communication skills, with a calm and professional approach.
Strong problem-solving and troubleshooting skills, with the ability to work logically and efficiently.
Good organisational and time management skills, with the ability to prioritise tasks effectively.
A collaborative and adaptable team player, keen to learn and contribute to continuous improvement.

What We Offer

22 days’ holiday plus bank holidays (increasing with length of service).
Pension scheme and life assurance.
Access to flexible benefits.
Ongoing professional training and development opportunities.
A supportive, inclusive, and technology-driven working environment.

If you’re an enthusiastic IT professional with a passion for problem-solving and delivering excellent service, we’d love to hear from you.

Apply Now

Refine Your Search

1st line support engineer jobs in alton, ham

1st Line Support Engineer

1st/2nd Line IT Support Engineer - Farnborough

1st Line Engineer

IT Support Technician

Satellite Operations Supervisor

Mainframe Data Center Engineer

IT Support Engineer

2nd Line Support Analyst

Technical Support Engineer

IT Field Engineer - Berkshire

Infrastructure Engineer

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