At Suunto, we stand for adventure. Pioneering has been in our DNA since 1936, when Finnish orienteer Tuomas Vohlonen searched for a more accurate compass and invented a new way to make liquid-filled compasses. Today, Suunto is at the forefront of design and innovation for sports watches and headphones, dive computers, compasses and digital services used by adventurers around the world. We pride ourselves on the fact that Suunto products are not only robust but also have an everyday aesthetic that reflects our Nordic identity.
We are looking for a
Senior Service Technician & Operations Specialist
to join our Global Repair Operations Team (Customer Satisfaction Center) in Alton, UK.
Do you want to have a positive impact on the way people live an active and adventurous life? At Suunto, we build the most reliable and robust products that our consumers take to their adventures in the deepest oceans and the highest mountains. Ready to join the adventure? Keep on reading!
About the role:
As a Senior Service Technician & Operations Specialist, you will be responsible for ensuring high-quality repair services and smooth day-to-day service centre operations in the UK. The role combines hands-on technical repair work with operational responsibilities across service, logistics, and warehouse activities.
You will primarily work with product diagnostics and repairs, spare parts and warehouse operations, aftersales processes, and technical support activities for both internal stakeholders and external service partners.
You are expected to deliver efficient and customer-focused service operations, maintain high quality standards, support continuous improvement initiatives, and contribute to the overall performance and development of the UK service operations in alignment with global aftersales processes and policies.
Key activities for the role are:
- Performing diagnostics, repair, and maintenance of products in line with defined quality standards and processes
- Ensuring smooth day-to-day service centre and warehouse operations
- Managing spare parts handling, stock control, and logistics activities
- Supporting end customers and aftersales enquiries in a professional and timely manner
- Providing operational and technical support to external service partners when required
- Maintaining accurate repair documentation and operational reporting
- Supporting continuous improvement activities and implementation of global service processes and policies
You should have the following qualifications and skills:
- Technical education or equivalent hands-on experience in electronics repair or related field
- Proven experience in diagnostics, repair, or service operations
- Experience working in service centre, warehouse operations, or aftersales environment
- Strong hands-on technical skills and attention to detail
- Structured and solution-oriented way of working
- Ability to work independently and manage multiple responsibilities simultaneously
- Good communication and interpersonal skills
- Basic IT and MS Office skills
- Fluent written and spoken English
- High level of ownership, reliability, and accountability
What makes you successful in this role:
To succeed in this role, you are a hands-on and solution-oriented professional with a strong sense of ownership and accountability. You are comfortable working independently and managing a versatile role combining technical, operational, warehouse and facility-related responsibilities.
You have a structured and detail-oriented way of working, and you are able to maintain high quality standards even in a fast-paced service environment. You are proactive in identifying issues and improvement opportunities, and you take pride in delivering efficient and customer-focused service.
You communicate clearly and professionally with both internal stakeholders and external partners, and you are comfortable working as part of an international aftersales organisation. Experience in electronics repair, service operations, logistics, or facility coordination environments will support your success in this role.
What do we offer?
At Suunto, you'll immerse yourself in the dynamic world of consumer wearables, where we constantly experiment with cutting-edge technologies and develop innovative products and digital solutions. You will join a versatile global work environment surrounded by passionate colleagues in the heart of the sporting world. We strive to create a workplace with an atmosphere of passion and adventure.
If you believe there’s a match with your profile and this role, please apply no later than 14.06. by sending your CV and cover letter through the application form.
Discover more about us at www.suunto.com. Adventure starts here!
Benefits:
- Company pension
- Employee discount
- Referral programme
Work Location: In person
