Business support Work, Jobs in Alva, Clk (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
10d
Customer Team Leader
Co-op —Alva
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
4d
ICT Customer Support Officer
Clackmannanshire Council —Alloa
- £33,945.03 - £37,704.53 a year
- Temporary
9d
Customer Advisor
Pavers —Tillicoultry
- £13.00 - £13.50 an hour
- 8 hour shift
- Employee discount
Quick apply
7d
Communication Support Worker
Clackmannanshire Council —Dollar
- £33,945.03 - £37,704.53 a year
- Call to connect
- School
Bookkeeper
Stewart Accounting —Alloa
- £27,000 - £33,000 a year
- Overtime
- QuickBooks
- In-person
- Free parking
- Store discount
Quick apply
3d
Team Leader - Legal Services
Clackmannanshire Council —Alloa
- £55,607.80 - £62,597.55 a year
- Call to connect
Student Administration Coordinator
University of Stirling —Stirling
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
9d
Project Worker – Sexual Health Blood Borne Virus (Outreach)
Transform Forth Valley —Alloa
- £29,374 - £32,433 a year
- Call to connect
- Annual leave
Training and Development Officer-Early Careers and Skills Development
Police Scotland —West Fife and Coastal Villages
- £34,750 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
4d
Crematorium Assistant
WesterleighGroup —Stirling
- From £26,842 a year
- Weekend availability
- Customer service
- IT
- Free parking
- Employee discount
Customer & Business Support Officer
Falkirk Council —Larbert
- £29,613 - £31,812 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Annual leave
- Sick pay
1d
Senior Business Analyst
M&G plc —Stirling
- Full-time
- Financial services
- Communication skills
- Annual leave
4d
Casual School Escort
Clackmannanshire Council —Alloa
- £14.39 an hour
- Call to connect
- School
Customer Service Executive
Nichols PLC —Stirling
- Hybrid work
- Sales
- Customer service
- Agile
- Employee discount
8d
Business Improvement Officer - 2 Posts, 2 High Street, Perth
Perth and Kinross Council —Perth
- £47,601 - £50,773 a year
- Hybrid work
- Military
- In-person
- Communication skills
- Annual leave
5d
Assistant Manager
The Meadowpark —Stirling
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Training Quality Assurance Officer
Police Scotland —West Fife and Coastal Villages
- £34,750 a year
- Hybrid work
- Annual leave
- Employee discount
4d
Account Manager
Safetykleen —Stirling
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
14d
Leisure Club Attendant
Stirling Highland Hotel —Stirling
- Part-time
- Hospitality
- Hotel
- First Aid Certification
- Employee assistance programme
- Employee discount
Quick apply

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business support jobs near alva, clk

Customer Support Specialist (Application Support)

Symology Ltd
Falkirk

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
10 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

Refine Your Search

business support jobs in alva, clk

Customer Support Specialist (Application Support)

Customer Team Leader

ICT Customer Support Officer

Customer Advisor

Communication Support Worker

Bookkeeper

Team Leader - Legal Services

Student Administration Coordinator

Project Worker – Sexual Health Blood Borne Virus (Outreach)

Training and Development Officer-Early Careers and Skills Development

Crematorium Assistant

Customer & Business Support Officer

Senior Business Analyst

Casual School Escort

Customer Service Executive

Business Improvement Officer - 2 Posts, 2 High Street, Perth

Assistant Manager

Training Quality Assurance Officer

Account Manager

Leisure Club Attendant

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