Customer experience coordinator Work, Jobs in Alverstoke, Ham (with Salaries)

Operations Coordinator - Portsmouth
BTS —Portsmouth
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Events Coordinator
Hambledon Vineyard —Waterlooville
- £32,000 - £34,000 a year
- Weekend availability
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
Crewing Coordinator
OEG Energy Group —Portsmouth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Project Coordinator – Marine Coordination
OEG Energy Group —Portsmouth
- Full-time
- Microsoft Office
- Analysis skills
- Travel
- Annual leave
Scheduling and Planning Coordinator (Maternity Cover)
Nviro —Portsmouth
- £15,870 a year
- Part-time
- Administrative experience
- Annual leave
- Employee assistance programme
Customer Support Coordinator
Infinity Energy Services Ltd —Southampton
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Engineering
- Administrative experience
- Annual leave
Quick apply
6d
Coordinator - Property Services
SNG (Sovereign Network Group) —Ryde
- £25,936 - £30,000 a year
- Full-time
- Maintenance
23h
Events Administrator
Hambledon Vineyard —Hambledon
- Up to £27,000 a year
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Quick apply
Administration & Customer Support Coordinator
Roost Heating —Winchester
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
7d
Planning Coordinator
Cappagh Group of Companies —Havant
- From £28,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
Contracts Coordinator
Precast Structural Solutions Ltd. —Southampton
- £28,000 - £32,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Lifestyle & Wellness Co-ordinator
Bupa —Chichester
- £13.10 - £14.10 an hour
- Full-time
- Employee discount
- Gym membership
Quick apply
Customer Support Administrator
Cleansing Service Group Limited —Whiteley
- £28,371 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
Media Creator & Community Coordinator
Body Fitness Studio —Petersfield
- £24,500 - £35,000 a year
- Part-time
- Social media management
- Customer service
- Writing skills
- Free parking
Quick apply
3d
Sales Support Coordinator
Domo Tactical Communications —Whiteley
- CRM software
- Sales
- Salesforce
- Annual leave
- Employee assistance programme
Administrative Officer
Hampshire County Council —Hayling Island
- £16,335 - £26,244 a year
- Microsoft Outlook
- Administrative experience
- IT
- Annual leave
- Employee assistance programme
5d
Sales Executive
PB Asher Ltd —Southampton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Sick pay
Quick apply
13d
Business Development Coordinator (20 hours/week)
GoodOaks Homecare —Gosport
- £25,000 - £28,000 a year
- Part-time
- Sales
- Customer service
- Marketing
Quick apply
Fulfilment Coordinator
Macintyre Scott and Co. Ltd —Totton
- From £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Service Desk Coordinator
Hey Clear Ltd —Fareham
- £27,000 - £29,000 a year
- Full-time
- Customer service
Quick apply
13d

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Operations Coordinator - Portsmouth

BTS -
Portsmouth

Apply Now

Job details

Full-time
11 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Smartsheet
Communication skills
Time management

Full job description

Operations Coordinator

BTS have a fantastic opportunity to join our busy European Operations team based in Portsmouth.

The Company

BTS is a global professional services firm headquartered in Stockholm, Sweden, with some 1000 professionals in 34 offices located on six continents. We focus on the people side of strategy, working with leaders at all levels to help them make better decisions, convert those decisions to actions and deliver results.

We work in small teams to develop customised business simulations and other learning solutions and then we facilitate learning journeys directly with our clients in a setting that incorporates humour, fun and competition. BTSers are expected to be team players, leaders, and entrepreneurs.

The Role

No two days are the same as we coordinate and deploy the logistics for our programs to regional and global clients! You will support the execution of these programs, working with multiple stakeholders to ensure each client project is run successfully. Service is key and the Europe Operations team are at the heart of our client success management. A fun team dynamic and attitude to work supports us to be at our best whilst delivering the highest service and results to our clients. This role is critical in ensuring our world-class programs are delivered smoothly and effectively.

Hours are generally between 9.00am to 5.30pm (UK) Monday to Friday, with some flexibility required due to global sessions.

Responsibilities

Provide general logistical & administrative support to Client Delivery Teams (globally). This will involve, but not be limited to:

Managing and maintaining program data across various platforms simultaneously to enable successful client engagements, including but not limited to CVENT, Gallup, Miro, Smartsheet, Zoom, MS Teams as well as our in-house digital systems
Scheduling face-to-face and virtual workshops, as well as individual and group coaching sessions
Resourcing facilitators and coaches from both our internal pool of colleagues, as well as our external facilitator network
Uploading and launching new programmes via our in-house digital systems (Coach OS, Momenta) and monitoring participant engagement
Face-to-face workshop logistics, including but not limited to shipping of IT, ordering printed materials and maintaining and updating our digital deployment systems
Generating system reports for program activities and assisting with metrics reporting
Ensuring all client SLAs are met

Provide customer service support for Virtual Deliveries in the role of Digital Operator. This will involve, but not be limited to:

Setting up and managing virtual sessions on platforms such as Zoom and MS Teams
Providing live in-session support such as running polls, moving participants into break-out rooms, technical issues, managing simulations and pushing out links and documents
Supporting the scheduling, ramp up (training) and analytics of Operator use across Europe
Contributing to post session debriefs, with an aim to improve the Operator library and delivery collateral for the team
Input to ongoing process creation for the Digital Operators team
Working in close partnership with client and internal account teams to put forward recommendations for process improvement that could benefit client and team satisfaction
Maintaining accurate data on the business's ERP (Resource & Financial tracking) system and in line with Operations KPI targets

Who we are looking for

Organised, analytical and capable of working on multiple projects simultaneously, with exceptional attention to detail
Highly pro-active; always a step ahead and on top of tasks at hand whilst keeping an eye on the long-term goals of a project
Strong communication, able to relay instructions and decisions clearly both verbally and in writing
Able to demonstrate workload prioritisation, focus on tasks and personal time management
A relationship builder with experience managing client accounts and multiple internal and external stakeholders, ensuring expectations are met and exceeded
A creative thinker who looks for opportunities to improve existing processes, with the client and team at front of mind
Independent, a quick learner and comfortable taking on responsibility and testing new solutions and systems
Digitally savvy, ideally with experience using virtual meeting platforms (such as Zoom or Microsoft Teams)
Experience in using Microsoft Office Suite is required (Outlook, Excel, Word & PowerPoint)
A flexible attitude; unphased by unexpected change and ambiguity and able to adapt to changing scenarios at pace
A professional individual with a good sense of fun

Working Environment

Our Ops teams are based in offices across Europe. This role is based in our Portsmouth office, working across our Stockholm and Amsterdam accounts. We may ask you to travel to either location for team days or events several times a year. We work within a hybrid arrangement, with the expectation to spend 60% of your working time (minimum 3 days) in the Portsmouth office.

You will be asked to attend the office more frequently (up to 5 days) during your probationary period to further your onboarding.

What we offer

In return we offer a people focused, fun and supportive work environment, opportunities for structured professional development and a range of other personal and financial benefits.

We also offer a clear career path, with successful Project Coordinators often progressing into Senior Coordinator role within 18-24 months (dependent on performance and feedback).

Apply Now

Refine Your Search

customer experience coordinator jobs in alverstoke, ham

Operations Coordinator - Portsmouth

Events Coordinator

Crewing Coordinator

Project Coordinator – Marine Coordination

Scheduling and Planning Coordinator (Maternity Cover)

Customer Support Coordinator

Coordinator - Property Services

Events Administrator

Administration & Customer Support Coordinator

Planning Coordinator

Contracts Coordinator

Lifestyle & Wellness Co-ordinator

Customer Support Administrator

Media Creator & Community Coordinator

Sales Support Coordinator

Administrative Officer

Sales Executive

Business Development Coordinator (20 hours/week)

Fulfilment Coordinator

Service Desk Coordinator

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