It support Work, Jobs in Alveston, War (with Salaries)

IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
4d
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Computer Science
- No degree
- SharePoint
- Employee assistance programme
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
IT Field Support Technician - T2 / Second Line Immediate Start
Concero UK —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Windows
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
4d
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
7d
IT Support Engineer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- No degree
- IT
- Annual leave
11d
Technical Support Engineer
M Group —Warwick
- 12 hour shift
- Windows
- IT
- Communication skills
- Employee discount
10d
IT Systems Support
DHL —Banbury
- Up to £29,500 a year
- SQL
- Travel
- IT
Graduate Software Engineer
NoMuda —Henley in Arden
- £26,000 - £30,000 a year
- Full-time
- SQL
- IT
- In-person
- Free parking
- Sick pay
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
2d
IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Computer networking
- Work from home
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
Technical Support - Infrastructure
SCC —Birmingham
- £40,000 - £50,000 a year
- Monday to Friday
- Hybrid work
- Windows
Digital Operations Analyst (IT Support Engineer)
Mercury —Coleshill
- £25,000 - £30,000 a year
- Full-time
- Azure
- IT
- In-person
- Free parking
- Flexible schedule
Quick apply
9d
IT Apprentice
JBC Skills Training Ltd —Coventry
- £15,600 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
14d
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
11d
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- £30,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
2d
Technical Support Engineer
Global Observatory Solutions —Birmingham
- £3,200 - £4,500 a week
- Full-time
- Customer service
- Computer networking
- In-person
- Flexitime
- Life insurance
Quick apply
2d
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme

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IT Service Desk Agent

Royal Shakespeare Company -
Stratford-upon-Avon

Apply Now

Job details

Permanent | Full-time
£26,000 a year
4 days ago

Qualifications

Customer service
Administrative experience
IT support
Organisational skills
IT
Communication skills

Full job description

Do you have experience in IT support or customer service? Are you organised, with good administration skills? Are you looking for a busy and varied role in a multi-sited, supportive and exciting environment?

We are looking for an IT Service Desk Agent to act as the first point of contact for day-to-day IT support making sure colleagues across the RSC can work effectively, confidently and with minimal disruption. Working in a busy, multi-sited and complex environment you will coordinate incoming service requests, support starters and leavers, manage equipment allocation and keep accurate records and stock information.

This role is suitable for someone with relevant experience in either IT support or in another area where customer service and service management is critical; it could also work for college/university leavers with good administrative and organisational skills and an interest in IT. As technology evolves so quickly, we are looking for people with a flexible and adaptable approach, as well as an aptitude to learn and develop.

Reporting to the IT Services and Support Manager key areas of responsibility include (please see the Role Profile for the comprehensive list):

Providing first-line support to colleagues in person, at the IT Hub and across RSC sites and through the IT Service Desk
Delivering support in a helpful, calm and professional way
Resolving requests and routing more complex issues to the appropriate specialist
Maintaining an organised, tidy and welcoming IT Hub and working environment
Monitoring stock levels and helping to manage supplies of IT kit
Routine technical support to include password rests and installing approved software and assisting with device set up and user support.

To be suitable for this role, it is essential that you have:

Strong communication and customer service skills with the ability to explain technical issues in plain language
Working knowledge of Windows 11 and Microsoft 365
Persistence and sound judgement to follow issues through to resolution or escalate them appropriately
Confident working with a wide range of colleagues based at various sites across the organisation.
A reliable, proactive and approach, with the confidence to manage routine tasks independently.

This is a full-time, permanent position based on-site in Stratford-upon-Avon. You will be working 35 hours per week, Monday to Friday.

The RSC has a huge range of activities to support work on-stage and off-stage, all of which use IT, which makes it a varied place to work and be exposed to a range of technology in an exciting and unique environment. You will be assisting colleagues across the whole of the RSC, including those who are remote or working internationally, those on any of our sites across Stratford-upon-Avon and our London office. A typical day might be fixing IT issues, moving tickets along the Helpdesk swiftly, helping to set up video links and presentations, or routine maintenance and replacement of computers. One thing is for sure, no two days will ever be the same!

Application Process

All applications should be made online using the RSC website. If you need any assistance when applying, please email [email protected]

The interviews will be in-person during early August.

About the RSC

The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability.

We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

We are committed to building a diverse workforce and welcome applications from all individuals.

We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work. We welcome candidates who will support and advocate the RSC's environmental objectives continuing to improve our sustainability work and actions both on and off stage.

The Royal Shakespeare Company (no. 212481) is a registered charity.

Apply Now

Refine Your Search

it support jobs in alveston, war

IT Service Desk Agent

IT Support Analyst

1st / 2nd Line IT Support Analyst

IT Field Support Technician - T2 / Second Line Immediate Start

IT Support Administrator - Second Tier

IT Helpdesk Analyst

IT Support Engineer

Technical Support Engineer

IT Systems Support

Graduate Software Engineer

IT Service Desk Apprentice

IT 1st Line Support Apprentice

IT Support Manager

Technical Support - Infrastructure

Digital Operations Analyst (IT Support Engineer)

IT Apprentice

Senior IT Support Analyst

App Support Analyst

Technical Support Engineer

Senior 1st Line Support Analyst

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