Purpose of the job:
As Independence and Wellbeing Co-ordinator, you will be the go-to person and advocate for our older persons services and support older residents to retain their independence through the delivery of a person-centred intensive housing management service. You will complete regular Health & Safety checks to ensure our sheltered housing schemes are safe and will work with the wider neighbourhood team to deliver a great customer experience across our communities.
Key accountabilities:
To provide a comprehensive, specialist and person-centred older person's service to customers. This will primarily include welfare calls, scheme H&S checks, monitoring of alarms, referrals for adaptations and liaison with partner agencies who provide support and advice to our customers.
To support the letting of homes and garages, including viewings, sign-ups, updating key personal information on relevant systems and settling in visits, in accordance with our policies and procedures, ensuring that our Service Standards are delivered, and customers receive an excellent service.
To be responsible for regular and effective communication with our older customers and their families and representatives, ensuring they are afforded the opportunity to shape the delivery of services.
To deliver a programme of wellbeing checks, carry out risk assessments using a RAG rating system and ensure appropriate action plans are in place to support residents to remain living independently, evidencing positive outcomes.
To raise any concerns for welfare and support residents and their families to resolve complex matters such as safeguarding, loneliness, mental health issues and hoarding, working closely with statutory agencies, such as Adult Social Care, care providers, the 3rd sector and local community and activity groups.
To offer information, advice and referrals through the SLH Wellbeing Hub to both residents and colleagues.
To promote social inclusion and facilitate resident engagement opportunities, providing information on local community services and agencies to promote wellbeing and independence for customers and promote the service externally.
To promote the uptake of digital services and help customers access our services online, ensuring new customers have an account and can provide pre-tenancy information to SLH via the customer portal.
To actively manage neighbourhood and tenancy management casework, ensuring fire risk actions, communal area building safety and estate services checks, ASB incident support and reporting, repairs reporting and property access requirements are completed within agreed timeframes.
To support the response to emergencies such as fire or flood in our homes or within our neighbourhoods, including supporting the arrangement of temporary decants and liaising and coordinating with colleagues and partner organisations.
To be a proactive member of the SLH team; continually seeking to improve outcomes and develop your own skills and the performance of the team. You will seek to improve processes and ensure value for money.
To ensure that Health, Wellbeing and Safety policies and procedures are adhered to, to deliver effective and safe services and operations.
To ensure you work in accordance with legislative, regulatory and financial requirements in relation to your role at all times.
To ensure that SLH data is collected, safely and appropriately managed, reported accurately and produced in a timely fashion to aid sound decision making and that appropriate procedures, systems and processes are in place to ensure data quality and security.
For more details and how to apply visit our careers page here:
https://www.southlakeshousing.co.uk/about-us/career-opportunities/
This post is part time, working 21 hours per week over 3 days - working in the Independent Living Schemes around Ambleside, Windermere & Kendal - patch to be confirmed.
Applications for this role close by 9am on Friday 24th July 2026
Job Type: Full-time
Pay: Up to £17,072.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Store discount
Education:
- GCSE or equivalent (required)
Work Location: In person
