Helpdesk associate Work, Jobs in Amersham, Bkm (with Salaries)

Operations & Host Success Associate
Pass the Keys Chilterns —Amersham
- £15 - £18 an hour
- Part-time
- Hybrid work
- Hospitality
- Social media management
- Customer service
Quick apply
4d
Customer Support Associate
Feebris Ltd —London
- Bachelor's degree
- Business
- Communication skills
- Annual leave
8d
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
10d
Facility Coordinator
Cushman & Wakefield —Staines-upon-Thames
- Communication skills
Quick apply
Analyst II, Systems Operations
Intercontinental Exchange Holdings, Inc. —London
- Weekend availability
- Java
- Bachelor's degree
- Scripting
IT Assistant Officer for Azamara Cruises
Azamara —London
- Computer Science
- Customer service
- English
- Flexible schedule
Quick apply
Analyst GEI
European Bank for Reconstruction and Development —London
- Full-time
- Microsoft Excel
- English
- Analysis skills
4d
Senior Associate, Fund Finance
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
12d

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helpdesk associate jobs near amersham, bkm

Operations & Host Success Associate

Pass the Keys Chilterns
Amersham

Quick apply

Job details

Part-time | Full-time
£15 - £18 an hour
4 days ago

Qualifications

Hospitality
Driving Licence
Social media management
Customer service
Maintenance
Customer relationship management
Account management
Communication skills

Full job description

Job Title: Operations & Host Success Associate

Location: Hybrid – Remote / Office / Field

Role Overview

We are looking for a proactive and highly organised Operations & Host Success Associate to support the smooth running of our short-let and holiday-let property portfolio.

This hybrid role combines guest support, operational coordination, reservations management, and host/client relationship management. You will help deliver an excellent experience for both guests and property owners while supporting revenue performance, listing quality, and day-to-day operational efficiency.

The ideal candidate will be an excellent communicator, calm under pressure, confident using technology, and comfortable working in a fast-paced environment.

Key ResponsibilitiesGuest Support & Issue Resolution

Respond professionally to guest enquiries before and during stays via phone, WhatsApp, messaging, and booking platforms.
Assist guests with access, appliances, local information, and in-stay queries.
Troubleshoot urgent issues such as heating, hot water, lockouts, and maintenance problems.
Manage and escalate out-of-hours support calls when required.
Support guest verification processes and review responses.

Reservations & Listing Management

Process reservations, cancellations, date changes, and special requests accurately.
Keep booking information up to date across internal systems and platforms.
Support listing management across Airbnb, Booking.com, direct booking channels, and other platforms.
Help improve listing content, availability, and performance based on guest feedback and portfolio insights.

Operational Support

Carry out property spot checks, inventory checks, and task visits where required. A car is essential.
Coordinate requests such as travel cots, parking permits, early check-ins, and late check-outs.
Log, track, and resolve property damage, maintenance, and operational issues.
Liaise with cleaners, contractors, guests, hosts, and the local team.
Ensure tasks and tickets are completed within required timeframes and in line with company procedures.

Host Success & Portfolio Performance

Support strong, long-term relationships with property owners.
Provide proactive host updates and manage day-to-day host communications.
Assist with onboarding new hosts and ensuring a smooth setup process.
Identify opportunities to improve guest experience, listing quality, occupancy, and revenue.
Share guest and provider feedback with hosts and recommend practical improvements.
Support host retention, revenue growth, and overall portfolio performance.

Essential Skills & Experience

Experience in customer service, hospitality, travel, property management, or a guest/client-facing role.
Excellent written and verbal communication skills.
Strong problem-solving skills and the ability to remain calm under pressure.
Highly organised, proactive, and able to manage multiple priorities.
Confident using technology, including messaging platforms, Google Workspace, helpdesk tools, PMS or CRM systems.
Able to work independently while supporting guests, hosts, managers, cleaners, and contractors.
Full driving licence and access to a car.

Desirable Experience

Experience with Airbnb, Booking.com, Vrbo, or similar platforms.
Experience coordinating cleaners, contractors, or maintenance teams.
Knowledge of PMS, CRM, or operational software.
Understanding of revenue performance, listing optimisation, or portfolio management.
Marketing or social media experience.

Role Summary

This is an ideal role for someone who enjoys a varied, fast-paced position combining guest support, operations, and client relationship management. You will play an important role in improving guest satisfaction, supporting hosts, increasing revenue, and helping the business grow.

Pay: £15.00-£18.00 per hour

Work Location: Hybrid remote in Amersham

Quick apply

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helpdesk associate jobs in amersham, bkm

Operations & Host Success Associate

Customer Support Associate

Technical Support Associate - London

Facility Coordinator

Analyst II, Systems Operations

IT Assistant Officer for Azamara Cruises

Analyst GEI

Senior Associate, Fund Finance

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