It support team leader Work, Jobs in Amersham, Bkm (with Salaries)

IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support Team Lead - Maternity Cover
The Focusrite Group —High Wycombe
- £35,000 - £45,000 a year
- Azure
- SharePoint
- AI
- Life insurance
Quick apply
Team Lead, Technical Support
Seequent —Reading
- Remote
- Computer literacy
- English
- Continuous improvement
Onsite Technical Lead
ABACUS —London
- Full-time
- Travel
- In-person
- Annual leave
- Employee discount
Quick apply
Lead M365 Adoption & Support Specialist
Birkbeck University of London —London
- £51,713 - £60,858 a year
- Full-time
- University
- SharePoint
- AI
- Annual leave
11d
Executive Experience Lead
IFS —Staines-upon-Thames
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
Quick apply
10d
Salesforce Administrator & Service Desk Lead
Triple Point —London
- Salesforce
- Financial services
- AI
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Continuous improvement
- POS
- Organisational skills
Quick apply
Technical Account Manager - Supplier collaboration team
Tecsa —London
- Hybrid work
- APIs
Quick apply
Customer Support Lead
Searchable —London
- Full-time
- Bar
- Mentoring
- APIs
Quick apply
Technical Lead
Advania UK —London
- £65,000 - £70,000 a year
- Hybrid work
- Azure
- Mentoring
- Phone etiquette
SAP Training Lead - Enterprise Resource Planning - Senior Manager
Pwc UK —London
- Full-time
- Hybrid work
- Business development
- Team management
- Budgeting
12d
Software Training Lead
TrustFlight —Bracknell
- Full-time
- Hybrid work
- Travel
- AI
- Communication skills
Quick apply
AI Enablement Lead, External Relations
Bloomberg —London
- AI
- Communication skills
6d
Business Systems Training Lead
Miller Insurance Services —London
- Presentation skills
- Budgeting
- Training & development
- Annual leave
4d
AI Enablement Lead
Cognita Schools —London
- Travel
- Agile
- Training & development
- Annual leave
- Employee assistance programme
4d
AI Enablement Lead
FDJ UNITED —London
- Master's degree
- Training & development
- AI
Developer Engagement Lead - AI Coding Tools - MSDE
Morgan Stanley —London
- Full-time
- Software development
- AI
- Communication skills
EMEA Client Facing Technology Enablement Lead
PIMCO —London
- Full-time
- Communication skills
I&O Developer Enablement and Adoption Lead
IG Group —London
- Full-time
- Travel
- In-person
- Training & development
13d

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IT Helpdesk Team Lead

Affinity Trust -
Thame

Quick apply

Job details

Full-time
£43,079.96 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Charity and third-sector experience
IT team management
Incident queue management
Ticket management
Microsoft Office Suite
Continuous improvement
Ticket management systems
Mobile device management
Customer support
Information technology team management
Communication skills
Intune
Mobile devices

Full job description

Job Introduction

Role: IT Helpdesk Team Lead
Location: Monday - Friday at Head Office in Thame, Oxfordshire
Salary: £43,079.96 per annum
Hours: 37.5 hours per week
Contract: Permanent
Reports to: Head of IT
Travel: Occasional travel to other Affinity Trust locations may be required

IT Helpdesk Team Lead

We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.

You will oversee helpdesk activity, act as an escalation point for complex issues, identify service trends and drive continuous improvement across IT support processes.

What you will do

Lead, coach and develop the IT Support Team.
Allocate, prioritise and monitor helpdesk tickets to meet service standards.
Resolve and escalate complex IT issues as needed.
Review ticket trends and recommend service improvements.
Maintain the helpdesk ticketing system and self-help portal.
Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
Support IT security processes, user access, device compliance and safe handling of data.
Evaluate new systems and solutions, providing practical feedback on usability, security and impact.

About you

You will have experience in IT support or service desk work, alongside the confidence to lead a small team. You will be organised, proactive and committed to delivering excellent customer service.

What we are looking for

Experience in an IT support or service desk environment.
Experience leading, supervising or supporting a small team.
Strong communication and customer service skills.
Good knowledge of Microsoft 365, Windows 11 and common business applications.
Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
Understanding of networks, wireless technologies and mobile device management.
Working knowledge of Active Directory, Windows Server, Azure, SharePoint, Intune, IT security and data protection.
Relevant technical qualification, equivalent experience or evidence of ongoing IT development.

It would be great if you also have

Experience in a social care, charity or multi-site organisation.
Experience supporting system implementation or service improvement projects.
Knowledge of ITIL principles or service management best practice.
Microsoft, CompTIA, ITIL or equivalent certification.

*Please see attachment for full job description*

What will we do?

31 days’ annual leave (inc. bank holidays), rising with service
Health cash plan, Pension, Life assurance, Employee Assistance Programme
Blue Light Card, option to buy extra annual leave

Inclusion, accessibility and our commitment to diversity

Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

INDHOF

Quick apply

Refine Your Search

it support team leader jobs in amersham, bkm

IT Helpdesk Team Lead

IT Support Team Lead - Maternity Cover

Team Lead, Technical Support

Onsite Technical Lead

Lead M365 Adoption & Support Specialist

Executive Experience Lead

Salesforce Administrator & Service Desk Lead

Managed Services - First Line Support Team Lead

Technical Account Manager - Supplier collaboration team

Customer Support Lead

Technical Lead

SAP Training Lead - Enterprise Resource Planning - Senior Manager

Software Training Lead

AI Enablement Lead, External Relations

Business Systems Training Lead

AI Enablement Lead

AI Enablement Lead

Developer Engagement Lead - AI Coding Tools - MSDE

EMEA Client Facing Technology Enablement Lead

I&O Developer Enablement and Adoption Lead

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