Support escalation engineer Work, Jobs in Amersham, Bkm (with Salaries)

3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
7d
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
1d
Technical Support Engineer
Gigs —London
- £70,000 - £100,000 a year
- Travel
- APIs
- Communication skills
Principal Data Engineer
Eckoh —Hemel Hempstead
- From £75,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- AI
- Free parking
- Work from home
Quick apply
12d
Building Services Engineer Lead (West and North West London)
Acorn —Rickmansworth
- Up to £49,000 a year
- Overtime
- Mentoring
- Organisational skills
- Leadership
6d
Technical Support Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Founding Customer Success Manager
GP Automate —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- GP surgery experience
- Driving
Quick apply
11d
Senior IT Support Engineer
InfoTrack —Woking
- Full-time
- Hybrid work
- Azure
- Management
- Mentoring
- Annual leave
- Flexitime
Quick apply
2d
Field Service Engineer (Midlands)
Bio-Rad Laboratories —Watford
- Full-time
- Hybrid work
- English
- Microsoft Office
- Travel
- Free parking
- Work from home
Electrical Technical Manager
Fixatex Ltd —Hertford
- Up to £65,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
18h
Network Deployment Engineer
Thrive —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
Quick apply
6d
Field Services Engineer
Ideagen —London
- Full-time
- Remote
- Engineering
- Bachelor's degree
- In-person
Data Center Critical Facilities Specialist
Equinix —Slough
- Full-time
- Management
- Organisational skills
10d
2nd Line IT Support Engineer
Cardonet —London
- Customer service
- Computer networking
- Communication skills
- Referral programme
Business Support Administrator
Equans —Barbican
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Network Deployment Engineer
Abacode —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
6d
Operations Manager
The Well Group Limited —London
- £45,000 - £60,000 a year
- Full-time
- Management
- Contracts
- In-person
- Gym membership
- Referral programme
Quick apply
Operational Infrastructure Manager
Ardonagh Specialty —London
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- SQL
- Annual leave
Quick apply

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support escalation engineer jobs near amersham, bkm

3rd Line Support Engineer

Metropolitan Thames Valley -
London

Quick apply

Job details

Full-time
£44,997 - £47,365 a year

Qualifications

Microsoft Office
VoIP

Full job description

3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours)
Farringdon, London (hybrid)
£44,997 - £47,365

About Us: Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London.

What you'll need to succeed:

Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation’s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices.
On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues.
Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office.
Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk.
Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager.
Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes.
Undertake change management of the infrastructure estate
Work an out-of-hours shift if asked to, compensated by corporate company guidelines.
Undertake infrastructure project work and continuous improvement activities as part of the annual work plan
Management of relationships with third parties and suppliers.

To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made.

Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person)

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 – which represents London’s largest housing associations – we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.

Phone:
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Refine Your Search

support escalation engineer jobs in amersham, bkm

3rd Line Support Engineer

On-Site 1st/2nd Line Support Technician

IT Service Desk Manager

3rd Line IT Support Engineer

Technical Support Engineer

Principal Data Engineer

Building Services Engineer Lead (West and North West London)

Technical Support Supervisor

Founding Customer Success Manager

Senior IT Support Engineer

Field Service Engineer (Midlands)

Electrical Technical Manager

Network Deployment Engineer

Field Services Engineer

Data Center Critical Facilities Specialist

2nd Line IT Support Engineer

Business Support Administrator

Network Deployment Engineer

Operations Manager

Operational Infrastructure Manager

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