Job Advert
Job Title: Learning & Development Support Specialist
Location: Salisbury OR London (Hybrid)
Company: Fexco Property Services
Type of Employment: Full Time, Permanent
Introducing the Fexco Property Services Group
The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view our website: www.fexcopropertyservices.co.uk/
About this Role:
This is an exciting opportunity to join Fexco Property Services and the L&D team during a period of innovation and expansion. Reporting directly to the L&D Manager, you will play a key hands-on support role in helping to deliver a high-quality, forward-thinking Group L&D programme across all brands and offices.
This role is ideal for someone with operational experience in property management, such as an APM or similar, who is ready to move into a central support position. You will use your property knowledge to help coordinate training activities, analyse learning needs, support succession planning, maintain accurate training records, and contribute to the smooth running of our blended learning programme.
With good organisational skills and an interest in digital tools, you will help make learning more accessible and effective while supporting the business with data, compliance, and career development pathways.
There’s plenty of scope for you to develop your L&D knowledge and skills while using your creativity, initiative, and operational experience. You will receive strong support as you learn new aspects of the role, as we continue to build a balanced and effective learning experience for everyone.
Main Duties and Objectives (with support and direction from the L&D Manager):
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Support the maintenance and evolution of the Group L&D programme, including contributing to the annual learning plan, training needs analysis, delivery priorities, and measures of impact.
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Assist with the coordination and administration of technical and compliance training across property management operations.
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Work closely with subject-matter experts and operational managers to ensure training content remains accurate, practical, and aligned to business needs.
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Help monitor and analyse training data, completion rates, and effectiveness to support continuous improvement.
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Support the administration and oversight of Property Management Traineeships and Apprenticeships, including tracking progress and outcomes.
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Contribute to succession planning by helping to identify skills gaps and developing clear learning pathways for career progression.
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Assist in the coordination of blended learning activities (workshops, e-learning, on-the-job support) and maintain accurate training records.
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Help evaluate learning impact through feedback, data analytics, and performance metrics, then recommend improvements.
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Stay informed of industry trends, regulatory updates, and best practices to keep our L&D offering relevant.
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Support the promotion of learning opportunities and help foster a positive learning culture across the Group.
Essential Skills:
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Strong operational experience in residential property management (Assistant Property Manager level or similar).
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Good organisational and administrative skills with high attention to detail.
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Experience using digital tools and comfort with data analysis and reporting.
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A keen interest in supporting training, development, and succession planning.
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Excellent communication skills and the ability to work effectively with colleagues at all levels.
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Highly organised, proactive, and comfortable coordinating projects and multiple stakeholders.
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A collaborative mindset with a practical, solutions-focused approach.
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Understanding of property management operations, compliance requirements, and sector challenges.
Bonus Skills:
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Previous involvement in training coordination, onboarding, or mentoring within a property management environment.
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Familiarity with apprenticeships or traineeships.
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Experience with Learning Management Systems (LMS), digital learning tools, or training administration.
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Background in data analysis or reporting.
Fexco is an equal-opportunity employer and is committed to providing a supportive, inclusive workplace where everyone is encouraged to bring their full selves to work. All applications are welcomed and considered fairly.
