Job Title: Centre Manager
Salary: £55,000 - £65,000 depending on experience + bonus + car or car allowance + benefits
Location: BCA Crawley
Working Hours: 40 hours per week Monday - Friday
Type of Employment: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Now, this is where you fit in…
We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.
Main purpose of the role:
To lead the day-to-day operations of BCA Crawley vehicle remarketing centre, processing in excess of 30,000 vehicles per year.
You will be responsible for all departments including Yard operations and on-site logistics, Aftersales covering all buyer interactions on the premises plus post sale disputes, Production completing all products and services, maximising stock churn and sales performance, and Workshop which includes both cosmetic and mechanical enhancement.
You will ensure that budgetary, business & people targets are met while adhering to all Company and legal standards.
Key focus of the role:
- Full People leadership of the departmental managers and team leaders, ensuring a culture of self-improvement, training, teamwork, coaching, mentoring and succession planning to maintain the highest level of staff engagement at all levels of the 30+ FTE staff and supplier staff headcount.
- Be consistent with BCA Values to guarantee market leading operational excellence and best in class customer experience (for sellers and buyers).
- Ensure uniformed processing of vehicles to a market leading standard, making certain they are delivered within timeframes specified by the business.
- Working in collaboration with other departments, divisions and group companies, to drive efficiency and process standardisation including use of new technology.
- Accountable for safety, wellbeing and legal compliance of all staff, suppliers and customers onsite.
- Revenue and cost control.
There will be some travelling required to attend meetings and training courses which may include some overnight stays away from home. In addition, longer stays away may be required to cover operational needs within the business.
Knowledge and Experience Required:
Essential:
- Exceptional People & Team Leadership experience
- Operational Management
- Ability to monitor, forecast, budget and identify financial trends so that appropriate corrective action is taken when necessary.
- Articulate, with the ability to communicate effectively in all and any scenarios whether in person of via other forms of media
- Ability to understand and resolve complex problems at root cause.
- Have a focussed mind-set of service improvement
- Strong IT skills and data literacy
- A full UK driving licence as you will be required to travel at times
Preferable:
- Experience of process and continuous improvement systems (Six Sigma / Lean etc)
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
BCA Academy
Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
