Job Title: AI Ops Engineer
Salary: Up to £60,000 + Benefits!
Location: Flexible! Hybrid working, home & UK travel, as & when required
Working Hours: Monday - Friday 40 hours per week
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Main Purpose of The Role:
The AIops Engineer is responsible for the deployment, operation and optimisation of AI-driven agents across the Microsoft ecosystem, including Copilot for Microsoft 365, Copilot Studio and Agent 365.
This role sits at the intersection of AI engineering, platform engineering and DevSecOps, ensuring AI agents are secure, reliable, scalable and cost-efficient, with strong alignment to enterprise governance.
Role Accountabilities:
- Agent Lifecycle Management
Own the end-to-end lifecycle of AI agents across M365 platforms, including deployment, promotion, version control and optimisation
- Reliability and Observability
Implement monitoring and tracing using OpenTelemetry, Azure Monitor and Application Insights
Track performance, usage and reliability (SLA/SLO), and proactively resolve issues
- Cost Optimisation
Optimise token usage, API consumption and compute costs across AI workloads
Support FinOps practices and cost transparency
- Security, DevSecOps and Governance
Embed security into the lifecycle using DevSecOps practices and policy-as-code
Integrate SAST/DAST into CI/CD pipelines
Enforce identity, access controls and compliance using Entra ID and Microsoft Purview
Prevent and manage unauthorised AI usage
- Platform Engineering and Automation
Build and maintain CI/CD pipelines for agents and prompts
Use Infrastructure as Code for consistent environments
Deploy and operate containerised services (AKS/Kubernetes)
- Integration
Integrate AI agents with Microsoft 365 services, Microsoft Graph, APIs and enterprise systems
Ensure all integrations meet security and architectural standards
- Incident Management and Improvement
Lead incident response, root cause analysis and continuous improvement of AI services
- Collaboration and Enablement
Work with architecture, security and business teams to deliver practical AI solutions
Provide guidance and documentation to support adoption of M365 agent platforms
Knowledge and Experience:
Required Skills
- Experience working within the Microsoft 365 ecosystem, including administration, integration or support of M365 services
- Hands-on experience with Copilot for Microsoft 365, Copilot Studio, or comparable agent / conversational AI platforms
- Strong experience with CI/CD pipelines, Infrastructure as Code (Terraform/Bicep) and container platforms (AKS/Kubernetes)
- Experience with RAG architectures and vector databases (e.g. OpenSearch, FAISS, Azure AI Search)
- Proficiency in Python and scripting (PowerShell, Bash, YAML)
- Experience building APIs, automation and microservices
- Strong understanding of observability tooling, including OpenTelemetry, Log Analytics and Application Insights
- Experience integrating with Microsoft Graph, REST APIs and event-driven architectures
- Knowledge of DevSecOps practices, including SAST/DAST and secure SDLC
- Experience with Microsoft Purview and identity management (Entra ID)
- Awareness of FinOps principles and optimising cloud/AI costs
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Onsite parking
- Company Pension Scheme
- Cycle to work scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Access to BCA Rewards which provides online and store discounts with a range of retailers
- And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
