head of it Work, Jobs in andover (with Salaries)

Head of IT Service Management
SNG (Sovereign Network Group) —Basingstoke
- £80,000 - £98,000 a year
- Full-time
- IT
- Communication skills
5d
Head of Stonehenge
English Heritage —Amesbury
- From £64,189 a year
- Call to connect
- English
- Analysis skills
- Driving
- Employee assistance programme
- Employee discount
Complaints Manager
Aster Group —Andover
- £45,276 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Work from home
- Employee assistance programme
6d
Head of Data and Data Management
Procode Technology Limited —Eastleigh
1d
Head of Operations
Venta Global —Hook
- Full-time
- Employee discount
Quick apply
14d
Head of Property and Workplace Services
Guide Dogs for the Blind Association —Reading
- £75,000 - £90,000 a year
- Call to connect
- Hybrid work
- Project management
- Travel
- Leadership
- Annual leave
- Employee discount
Senior Head of Investor Relations
Arqiva —Winchester
- Up to £110,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
IT Delivery & Service Manager
Elliotts —Southampton
- Full-time
- Employee discount
Quick apply
14d
Head of Housekeeping
Lainston House Hotel —Winchester
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Head of Year Support
Regents Park Community College —Southampton
- £29,778 - £42,593 a year
- Full-time
- School
14d
Brand Communications Lead
Twinings Ovaltine —Andover
- Full-time
- Hybrid work
- IT
- Employee discount
Quick apply
12d
Senior Head of Treasury
Arqiva —Winchester
- Up to £113,000 a year
- Full-time
- Hybrid work
- Accounting
- Employee discount
Head of Finance Data & Business Systems
Arqiva —Winchester
- Up to £94,000 a year
- Full-time
- Hybrid work
- Accounting
- Leadership
- Employee discount
Managing Counsel
B&Q —Eastleigh
- From £85,000 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Employee assistance programme
- Employee discount
Administration Assistant
Education Jobs South —Grateley
- £12,933 a year
- Communication skills
- School
12d
Head of Year Support
Southampton City Council —Southampton
- £29,778 - £42,593 a year
- Full-time
- School
Teacher of Piano
Peter Symonds College —Winchester
- £33,465 - £43,915 a year
- School
12d
Team Member
KFC Andover - Northern Avenue —Andover
- Up to £12.71 an hour
- Part-time
- Restaurant
- Employee discount
17h
Customer Development Manager
Rich Products Corporation —Andover
- Bakery
- Negotiation
- Annual leave
Performers / Actors / Confident People - Brand Ambassadors Wanted
Pure Pet Food —Southampton
- £60 - £1,000 a day
- Part-time
- Bilingual
- Customer service
- Travel
Quick apply

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Head of IT Service Management

SNG (Sovereign Network Group) -
Basingstoke

Apply Now

Job details

Full-time
£80,000 - £98,000 a year
5 days ago

Benefits

Private dental insurance
Company pension
Discounted gym membership
Private medical insurance
Paid volunteer time

Qualifications

ITIL Certification
ITIL
IT support
IT
Problem management
Communication skills

Full job description

Salary:

£80,000.00 - £98,000.00 Per year ‌

We've got a fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke . You'll combine home and office working to ensure a positive work / life balance.

It’s an exciting time to join SNG as we continue to develop our IT service provision. We’ll be implementing a new Enterprise Service Platform in the Summer which will be used for managing IT Service tickets and ITIL-aligned processes. You’ll be driving the adoption of the platform across the IT service teams and helping to identify and prioritise opportunities for automation and self-service as we move forward to improve the IT support experience for all SNG colleagues.

The Role

As Head of IT Service Management , you’ll be responsible for driving delivery of SNG’s IT service strategy and leading the IT service management function within CIO, enabling organisational resilience from a technology perspective and making SNG a great place to work for its colleagues.

Main responsibilities include:

As a key member of the CIO Leadership team, supporting the realisation of the CIO vision and strategic direction including contributing to the implementation of the CIO strategy in support of delivering SNG’s corporate plan objectives
Leading the IT Service Management team with a focus on articulating a clear vision, providing direction, encouraging high performance, and supporting continuous improvement
Leading and overseeing the maturity of ITIL practices, including incident management, service requests, configuration and capacity management, asset management, change and problem management, IT service knowledge management and service acceptance
Accountability for end-to-end IT service performance and colleague experience, driving operational simplification, continuous service improvement and cost effectiveness initiatives
Driving development of CIO’s IT service portfolio and catalogue, ensuring it is maintained to reflect the ongoing evolution of the services provided
Acting a major incident manager (when required), in accordance with the major incident management process, and supporting security and disaster recovery testing, as well as auditing and risk assessments, as required

What we need from you

You should have demonstrable experience in a similar senior role within IT Service Management, ideally from within a similar sized organisation. Any experience working in the housing sector is desirable but not essential. You’ll also need:

A professional Qualification in IT Service Management, such as ITIL v3 Expert and/or ITIL v4 Managing Professional/Strategic Leader, IT Service Desk Management (SDI)
Demonstrable experience of IT Service Strategy design and implementation
Strong experience leading IT Service Desks with multi-tiered teams
Experience of leading ITIL adoption and maturity across IT Service Management and wider IT teams
Experience of driving a customer-service focused team culture
Strong communication skills with the ability to build effective relationships with internal and external stakeholders
Knowledge and experience of 3rd party IT Supplier Management is desirable

Job Description

We have some great benefits at SNG, including:

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Apply Now

Refine Your Search

head of it jobs in andover

Head of IT Service Management

Head of Stonehenge

Complaints Manager

Head of Data and Data Management

Head of Operations

Head of Property and Workplace Services

Senior Head of Investor Relations

IT Delivery & Service Manager

Head of Housekeeping

Head of Year Support

Brand Communications Lead

Senior Head of Treasury

Head of Finance Data & Business Systems

Managing Counsel

Administration Assistant

Head of Year Support

Teacher of Piano

Team Member

Customer Development Manager

Performers / Actors / Confident People - Brand Ambassadors Wanted

I want to receive the latest job alerts for head of it in andover

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