Customer experience advisor Work, Jobs in Annan, Dgy (with Salaries)

Customer Experience Advisor
Wm Armstrong Group —Longtown
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
Quick apply
Muse
Kate Spade —Gretna
- Part-time
- English
- Employee discount
Part Time Sales Advisor
The Dune Group —Gretna
- 8 hour shift
- Employee assistance programme
- Employee discount
Quick apply
10d
Sales Assistant
Lindt Careers —Gretna
- Bar
- Analysis skills
- IT
2d
Aftersales Business Development Executive
Ciceley Commercials —Dumfries
- Sales
- Microsoft Office
- Driving
Quick apply
10d
Contact Centre Advisor SWS
Dumfries and Galloway Council —Dumfries
- £16,808.75 - £30,597.00 a year
- Employee discount
4d
Tesco Travel Money Advisor
Travelex —Dumfries
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Service Advisor
Park's Motor Group —Dumfries
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
Holiday Services Manager
Park Holidays UK —Wigton
- £33,500 a year
- Full-time
- Microsoft Excel
- Sales
- Organisational skills
- Employee assistance programme
- Employee discount
Travel Money Advisor
Currency Exchange Corporation Ltd —Carlisle
- £13.23 an hour
- Overtime
- Customer service
- Basic maths
- Financial services
Quick apply
4d
Retentions Advisor - 6 months FTC
Grain —Carlisle
- From £30,500 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
People Advisor
Carrs Billington Agriculture —Carlisle
- Full-time
- Hybrid work
- English
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
11d
HR Business Partner
Covetrus —Dumfries
- Full-time
- Human resources
11d
Customer Service Advisor
TrustFord —Carlisle
- From £13.52 an hour
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Quick apply
Dispenser
Boots —Dumfries
- £13.92 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Customer Services Advisor
Halfords —Carlisle
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
13d
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Carlisle
- Weekend availability
- Oracle
- Salesforce
- English
HSE Advisor
Babcock International —Carlisle
- £51,500 - £63,500 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
4d
VacancyTitle: Security Officer (Information Assurance)
Nuclear Transport Solutions —Carlisle
- £38,000 - £52,000 a year
- Temporary
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
2d
Service Advisor - NO WEEKEND WORKING
Vertu Motors —Carlisle
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
11d

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customer experience advisor jobs near annan, dgy

Customer Experience Advisor

Wm Armstrong Group
Longtown

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension
Life insurance

Qualifications

Customer service
Triage
Microsoft Office
Analysis skills
NVQ
Communication skills

Full job description

Job Overview

At WM Armstrong, we pride ourselves on our safe working environment, our excellent culture of teamwork and our strong family values.

We are currently looking to recruit a number of Customer Care Advisors, including opportunities at trainee level, to join our Customer Experience team in Longtown.

We are seeking well-organised individuals to act as the primary interface between WM Armstrong and its customers—ensuring every query is handled promptly, accurately, and with empathy. Whether you bring previous experience or are looking to develop your career through a trainee pathway, you will receive the support and training needed to succeed.

In this role, you will follow up on outbound communications, take ownership of customer issues, and work cross-functionally to resolve problems efficiently, while maintaining clear records and meeting service level agreements (SLAs).

Working Hours

40 hours per week, Monday to Friday, working agreed hours between 08:00 – 17:00.

Benefits Include:

Competitive salary: Tailored to your experience and training needs, discussed at appointment stage
Life insurance
Medicash scheme
Sickness scheme
Company pension

Key Responsibilities

Outbound follow-up to customer emails
First line of enquiry for all customers
Discrepancy management
Mailbox management within SLA
Liaise across all departments
Query ownership and resolution
Resolve customer queries at first point of contact where possible
Produce customer reports as required, on time
Maintain clear and concise records of all customer contact

Requirements

Experience

Previous customer service or customer-facing experience preferred
Experience in the transport or haulage industry advantageous but not essential
Trainee applicants welcomed – full training will be provided

Skills

Excellent written and verbal communication skills with a confident and professional telephone manner
Strong problem-solving ability, with the confidence to triage, escalate and resolve issues effectively
Well organised, with the ability to manage inboxes and reporting tasks efficiently
Competent in Microsoft Office and comfortable using CRM or ticketing systems
Customer-focused, resilient, and able to adapt in a fast-paced environment
Ability to communicate effectively at all levels, both internally and externally
Strong attention to detail
Good numerical and analytical skills

Education and Qualifications

GCSEs (or equivalent), including English and Maths, essential
NVQ (or equivalent) in Customer Service or a related discipline preferred

How to apply

If you are interested in this exciting opportunity, please click the Apply button now.

Please visit our company website to access a full job description.

As part of our commitment to safety and wellbeing, applicants will be asked to complete a routine drug and alcohol test during the interview and assessment process.

If you have not received a response within four weeks of submitting your application, please consider your application unsuccessful on this occasion. We may close this vacancy early if sufficient applications are received, so early application is encouraged.

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor jobs in annan, dgy

Customer Experience Advisor

Muse

Part Time Sales Advisor

Sales Assistant

Aftersales Business Development Executive

Contact Centre Advisor SWS

Tesco Travel Money Advisor

Service Advisor

Holiday Services Manager

Travel Money Advisor

Retentions Advisor - 6 months FTC

People Advisor

HR Business Partner

Customer Service Advisor

Dispenser

Customer Services Advisor

Delivery Partner Manager, UK/IE Delivery Partner Managers

HSE Advisor

VacancyTitle: Security Officer (Information Assurance)

Service Advisor - NO WEEKEND WORKING

I want to receive the latest job alerts for customer experience advisor in annan, dgy

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