Job Overview
At WM Armstrong, we pride ourselves on our safe working environment, our excellent culture of teamwork and our strong family values.
We are currently looking to recruit a number of Customer Care Advisors, including opportunities at trainee level, to join our Customer Experience team in Longtown.
We are seeking well-organised individuals to act as the primary interface between WM Armstrong and its customers—ensuring every query is handled promptly, accurately, and with empathy. Whether you bring previous experience or are looking to develop your career through a trainee pathway, you will receive the support and training needed to succeed.
In this role, you will follow up on outbound communications, take ownership of customer issues, and work cross-functionally to resolve problems efficiently, while maintaining clear records and meeting service level agreements (SLAs).
Working Hours
40 hours per week, Monday to Friday, working agreed hours between 08:00 – 17:00.
Benefits Include:
- Competitive salary: Tailored to your experience and training needs, discussed at appointment stage
- Life insurance
- Medicash scheme
- Sickness scheme
- Company pension
Key Responsibilities
- Outbound follow-up to customer emails
- First line of enquiry for all customers
- Discrepancy management
- Mailbox management within SLA
- Liaise across all departments
- Query ownership and resolution
- Resolve customer queries at first point of contact where possible
- Produce customer reports as required, on time
- Maintain clear and concise records of all customer contact
Requirements
Experience
- Previous customer service or customer-facing experience preferred
- Experience in the transport or haulage industry advantageous but not essential
- Trainee applicants welcomed – full training will be provided
Skills
- Excellent written and verbal communication skills with a confident and professional telephone manner
- Strong problem-solving ability, with the confidence to triage, escalate and resolve issues effectively
- Well organised, with the ability to manage inboxes and reporting tasks efficiently
- Competent in Microsoft Office and comfortable using CRM or ticketing systems
- Customer-focused, resilient, and able to adapt in a fast-paced environment
- Ability to communicate effectively at all levels, both internally and externally
- Strong attention to detail
- Good numerical and analytical skills
Education and Qualifications
- GCSEs (or equivalent), including English and Maths, essential
- NVQ (or equivalent) in Customer Service or a related discipline preferred
How to apply
If you are interested in this exciting opportunity, please click the Apply button now.
Please visit our company website to access a full job description.
As part of our commitment to safety and wellbeing, applicants will be asked to complete a routine drug and alcohol test during the interview and assessment process.
If you have not received a response within four weeks of submitting your application, please consider your application unsuccessful on this occasion. We may close this vacancy early if sufficient applications are received, so early application is encouraged.
Work Location: In person
