Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Supervisor - Both day and night shifts
Location: Newtownards
Hourly rate: £14.16
Hours per week: 38
We are excited to announce a great opportunity for a Venue Supervisor. Based in Newtownards , you will be working alongside our team in a busy Newtownards Venue while working closely with the Venue Manager to ensure the smooth running of our Adult Gaming Centre, supervising venue staff and ensuring company policies and procedures are adhered to, as well as aligning processes to those in the Merkur parent company to contribute to the continual improvement of the one of our Newtownards Venues and company operation.
Who Are Oasis?
Oasis is an established, major gaming operator in Northern Ireland, operating Adult Gaming Centres and a Family Entertainment Centre and became part of the UK Merkur Family in late 2025. Oasis continues to go from strength to strength.
Have we got your attention? Want to know what’s in it for you?
About you:
We are looking for an experienced Supervisor with great people skills. A customer-focused supervisor who works well in a team.
Essential Criteria
· Minimum of 1 years’ staff supervision experience
· Minimum of 1 years’ cash handling experience
· Excellent customer service skills
· Proficient with Microsoft computer systems such as outlook, word, excel
· Ability to move and lift machines
· GCSE or equivalent grade D or above
Desirable Criteria
· Previous industry experience or knowledge
Benefits:
· 28 days holiday (including Bank Holidays)
· Contributory Pension Scheme
· Excellent Career Progression Opportunities
· Training and Development
Your Role will include
Working closely with the Venue Manager with the following tasks:
· Ensuring the smooth running of the Branch, supervision of venue staff.
· Assist Branch Manager with weekly collections taking care to follow company procedures.
· Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
· Ensure high standards of service and hospitality are always delivered to all customers and ensure that customer service is carried out in line with company standards.
· Maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
· Ensuring Company policies and procedures are adhered to.
· Key holder duties and responsibilities
· Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
· Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
· Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
· Report any machine faults and errors immediately.
· Ensuring correct completion of all paperwork.
· Any other duties as required.
· Generally working within your allocated branch, although there may be requirements to cover in other Oasis Branches.
· Weekend and public holiday cover required.
· Working hours – 38, some flexibility required.
· Night shifts are considered any time between midnight and 8am. Day shifts are considered any time between 7am and midnight
· To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
NISUPTM
Job Types: Full-time, Permanent
Pay: £14.16 per hour
Application question(s):
- You need to be over 18 to work for us (gambling legislation). Please confirm you are over the age of 18?
Education:
- GCSE or equivalent (preferred)
Experience:
- Supervising: 1 year (required)
- Cash handling: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
