About Us
We are a leading fire protection provider operating in a high-demand, rapid-response industry. We keep businesses, schools, and landlords compliant and safe. Our office is energetic, highly dynamic, and thrives on teamwork.
The Role
If you love a busy environment where the day flies by, this is the role for you. We need an immediate starter to manage high-volume customer calls and fast-moving compliance paperwork. You will act as the central hub connecting our urgent client needs with our field engineers.
Key Responsibilities
- Fast-Paced Call Handling: Efficiently manage a high volume of inbound client queries and urgent system fault reports.
- Outbound Coordination: Proactively contact existing clients to book mandatory fire alarm, extinguisher, and risk assessment services.
- Rapid Engineer Dispatch: Adapt to changing priorities, quickly coordinating schedules and routing field technicians to urgent jobs.
- High-Volume Admin: Swiftly issue fire safety certificates, log data into our system, and process compliance paperwork accurately.
What We Are Looking For
- Immediate Availability: Ready to hit the ground running right away.
- Thrive Under Pressure: Proven ability to stay calm, positive, and accurate in a fast-moving office environment.
- Multitasking Skills: Able to switch gears quickly between phone calls and urgent admin tasks.
- Strong Communicator: A confident, professional telephone manner and clear data-entry skills.
What We Offer
- Fixed daytime hours (Monday to Friday) ensuring a great work-life balance.
- A vibrant, energetic, and highly supportive team culture.
- Full on-the-job training regarding fire safety regulations.
- Company pension scheme and generous holiday allowance.
- Opportunity for Promotion
Pay: From £15.00 per hour
Benefits:
- Company pension
- Free parking
Ability to commute/relocate:
- Belfast BT5 5FP: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 1 year (preferred)
Work Location: In person
