JOB DESCRIPTION: Learner Mentor / Coach
Department: Northern Ireland
Responsible to: Operations Manager
Location: Belfast - Remote
Salary: £27,500.00 - £28,840.00 Dependent on experience.
Hours: 37.5 hours a week
Position Overview: As a Learner Mentor/Coach for Customer Service and Team Leading, you will mentor, coach, and guide learners through their training journey. You’ll deliver tailored, high-quality training and support, aligned with Customer Service and Team Leading standards, helping learners develop the skills, knowledge, and behaviours they need to make a real difference in employment settings.
Key Responsibilities
- Conduct comprehensive learner inductions and regular progress reviews
- Plan and deliver engaging training aligned with the Customer Service and Team Leading curriculum
- Assess learners’ development and provide constructive, sector-specific feedback
- Support learners in building strong foundations in customer service, team leading, safeguarding, health & safety, and inclusive practice
- Liaise with employers and settings to ensure learning opportunities meet industry standards
- Monitor learner progress and ensure timely completion of assessments
- Provide pastoral care, helping learners overcome barriers to learning
- Maintain high standards of documentation and compliance with funding/regulatory bodies
- Champion safeguarding, wellbeing, and equality throughout your delivery
- Ensure compliance with health and safety regulations.
- Attend internal and external meetings/training courses as required.
- Liaise with external agencies as needed.
- Pursue continuous personal development in line with the company’s business plan.
- Participate in monthly performance reviews with your line manager.
- Undertake other duties as deemed appropriate at the discretion of the business.
Relevant Sector Expertise
- Understanding of Customer Service and Team Leading
- Ability to guide learners’ behaviour management, and inclusive practice
- Promote reflective practice, empathy, and ethical professionalism
- Cover relevant legislation, policies, and protocols, including data security and safeguarding
Skill Development
- Support learners in building communication, teamwork, and resilience
- Train learners to uphold safeguarding and health and safety standards
Behavioral Training
- Instil a sense of integrity and responsibility in learners
- Encourage respectful and empathetic behaviour
- Promote collaboration across various sectors and cultural boundaries
Qualifications and Experience
- Essential Degree or working towards
- Desirable Qualified Teacher Status (training can be provided)
- Desirable AET equivalent
- A1 (D32/33) or TAQA or PTTLS certifications (training can be provided)
- Experience in Customer Service and Team Leading
- Strong understanding of qualification standards
- Excellent communication and interpersonal skills, including strong written and spoken English
- Understanding of safeguarding practices
- Proficiency with ICT and experience using technology to enhance learning
- Ability to work independently and as part of a team
- Strong organisational and time-management skills
- Adaptability in teaching methods to suit different learning needs
- Demonstrated enthusiasm for the development and progression of learners
- Commitment to continuous professional development and quality
- Willingness to undergo a Disclosure & Barring Service check
- Full and clean driving licence and access to own transport
Why work for COPA?
- Holidays: 25 days holiday plus bank holidays in your first year of service, increasing to 28 days
- Induction: A four-week Induction
- Training: Mandatory Training provided
- Pension Scheme: Contribution of 5%
- Equipment: Laptop and mobile phone for remote agile working
- Employee Support: Access to Bupa Employee Assistance and Health Shield Programmes
- Recognition: Participation in a Reward and Recognition Scheme
Equality & Diversity
COPA is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.
COPA is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.
Job Types: Full-time, Permanent
Pay: £27,500.00-£28,840.00 per year
Work Location: Remote
