PREVIOUS APPLICANTS NEED NOT APPLY
THE CLOSING DATE FOR APPLICATIONS WILL BE FRIDAY 28TH AUGUST 2026
A full clean driving license is required - You must be 25+ for insurance purposes
Full Time and Part Time Opportunities Available!
JOB TITLE: Concierge
JOB REFERENCE: CON 08/26
REPORTING TO: Reception Manager.
HOURS: Full Time, based on 5 days out of 7 shift patterns ranging from morning, afternoon, evening, and weekends.
LOCATION: Galgorm (Ballymena).
SALARY: £12.71 - £14.21 per hour - Payscale in place
About Us:
We’re committed to driving growth through innovative hospitality by crafting memorable experiences that unite our team, inspire our guests, and strengthen our community.
Our vision is to be a pioneering force in hospitality and tourism, empowering people and creating exceptional experiences.
Whether you’re starting your hospitality journey, changing careers, or expanding your skills, we’ll support you to reach your aspirations
Why Join Us?
Our success is driven by our people and our values guide everything we do and you’ll help bring these to life every day:
Guest – Crafting memories is at the heart of what we do
Aspirations – Driven by ambition, inspired by excellence
Loyalty – Building lasting relationships, through trust and care
Growth – Positively growing our business and our people for impact
Opportunities – Opening doors to progress, learn and lead
Reward & Recognition – Celebrating success, recognising contribution & rewarding achievements
Momentum – Moving with purpose, adapting with speed and delivery with consistency
About the role:
As Concierge your role is of the utmost importance as you are the first and last point of contact for our guests arriving and leaving the Resort. We are looking for someone with a friendly, welcoming attitude who will be focused on delivering outstanding customer service, every time.
This role will require you to perform a number of different tasks ranging from, helping with guest luggage, directing and transferring guests as well as offering recommendations for dining and other activities so you must ensure your knowledge of the resort and surrounding area is continually up to date.
We have a number of guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins, Cottage Suites, and Private Residencies set in the grounds so if you thrive in a fast-paced environment and enjoy meeting new people every day then this could be the role for you! Please apply below.
The Position:
The main responsibilities for this position include but are not limited to;
- Offering an outstanding level of consistent, friendly, and efficient customer care to all guests and visitors to the Resort.
- Acting as an ambassador for the Resort and displaying a commitment to enhancing the customer experience.
- Aiding guests and visitors in various ways such as assisting with luggage, providing directions & information, and any other activities on a given day.
- Responding to requests for assistance via our internal system HotSOS.
The Person:
Applicants must:
- Have a keen interest in delivering exceptional customer service.
- A full clean driving license is essential to meet the requirements of the role.
- Have strong interpersonal and communication skills.
- Hold adequate IT skills & preferably previous experience using service software.
- Have strong teamwork skills.
- Have the ability to prioritize their time and the importance of various tasks.
- Possess sound knowledge of the Resort & local area.
- Display a flexible work approach.
- A full clean driving license
Desirable;
- Have previously worked in a Concierge position in the Hospitality sector.
- Have previously worked in a customer service role.
- Have previous experience in the hospitality sector.
- Hold a PSV License.
Perks of the job!!
We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out more! https://www.galgorm.com/why-work-with-us.html
We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact [email protected]
GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS
