Team Leader – Deli, Café & Retail
Join Our Award-Winning Seaside Team
Looking for a role where no two days are the same, surrounded by great food, great people and stunning coastal views?
We’re an independent family business established in 1926, combining a busy deli, café and retail food hall in one unique destination. We pride ourselves on exceptional customer experiences, quality local produce and a warm, welcoming atmosphere for both customers and team members alike.
We are now looking for an experienced and enthusiastic Team Leader to support the management team in leading our deli, café and retail operation.
This is an exciting opportunity for someone with strong hospitality and retail experience who thrives in a fast-paced customer-focused environment and enjoys motivating a team to deliver outstanding service standards.
Why Join Us?
- Sociable working hours supporting work/life balance
- Stunning seaside working location and views
- Friendly, supportive and fun team environment
- Permanent contracted hours year-round
- Tips
- Free food and drinks during breaks
- 30% staff discount
- Enhanced holiday entitlement with loyalty
- Opportunity to grow within a long-established independent business
The Role
As Team Leader, you’ll work closely with the Manager to oversee the day-to-day running of both the café/deli and retail areas of the business.
You’ll be hands-on in leading the team, delivering exceptional customer experiences and ensuring high operational standards are consistently achieved.
Key Responsibilities
- Supporting the Manager with daily operations across hospitality and retail
- Leading, motivating and inspiring the team during busy service periods
- Delivering exceptional customer service and creating memorable experiences
- Driving sales through product knowledge, upselling and team engagement
- Ensuring operational standards, cleanliness and presentation remain excellent
- Supporting stock control, merchandising and sales performance
- Maintaining compliance with food safety, health & safety, licensing and company procedures
- Handling challenges and problem-solving calmly and professionally
- Supporting training and development of team members
- Contributing ideas to help develop and grow the business
What We’re Looking For
We’re searching for someone energetic, positive and highly organised who genuinely enjoys working with people and food.
Essential Experience & Skills
- Recent supervisory or leadership experience within hospitality and retail
- Strong front-of-house and customer service experience
- Confidence leading teams in a fast-paced environment
- Ability to motivate, coach and support others
- Excellent communication and organisational skills
- Passion for quality food, drink and local produce
- Confident using IT systems including stock management and customer review platforms
- Flexibility to support holiday cover, weekend working and busy seasonal trading periods
Desirable Experience
- Experience working across both hospitality and retail environments
- Maitre d’ or busy restaurant floor management experience
- Barista
- Kitchen experience or willingness to learn
- Level 2 Food Safety Certificate
The Person
You’ll fit perfectly into our team if you:
- Lead by example with a positive and professional attitude
- Love creating outstanding customer experiences
- Bring enthusiasm, energy and fun into the workplace
- Enjoy developing people and building strong team culture
- Are commercially aware and motivated to help drive sales
- Thrive in a busy, varied and dynamic environment
- Enjoy taking initiative and contributing new ideas
Hours & Contract
- Permanent position
- Minimum of 30 hours per week over 5 days
- Includes at least one weekend day
- Working hours fall between 8am & 6pm
- Additional hours available to cover holidays and peak periods
- Sociable daytime trading hours
How to Apply
If you have the experience, passion and leadership skills to help drive our business forward, we’d love to hear from you.
Please apply with your CV along with a covering letter to [email protected] telling us:
- Why you’d be a great fit for Team Johns
- What makes you stand out from other applicants
- Your experience within both hospitality and retail environments
- Any experience managing busy restaurant or front-of-house operations
Pay: £14.75 per hour
Experience:
- Supervisory: 1 year (preferred)
Work Location: In person
