Customer service team lead Work, Jobs in Appleton, Chs (with Salaries)

Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
Hub Team Manager
B&Q —St Helens
- £35,000 - £40,000 a year
- Part-time
- Sales
- Annual leave
- Employee assistance programme
Team Leader
Card Factory —Birchwood
- £13 an hour
- Leadership
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
Customer Onboarding Team Leader
Close Brothers —Sale
- Full-time
- Hybrid work
- Management
- Analysis skills
- Financial services
3d
Team Leader
The Fedcap Group —Liverpool
- £36,555 - £40,170 a year
- Full-time
- Supervising experience
- Driving
- Travel
- Annual leave
3d
Transport Admin Team Leader
Univar Solutions UK Ltd —Widnes
- Supervising experience
- Computer skills
- Communication skills
8d
Sales Enablement Lead, GB Diagnostic Imaging
Synapse Medical UK —Manchester
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Customer Experience People Lead - Melio
Xero —Manchester
- Full-time
- Hybrid work
- Leadership
Customer Service Team Leader
William Hill —Liverpool
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
11d
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Customer service
- Organisational skills
- In-person
- Gym membership
Quick apply
Telesales Team Manager
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
3d
Store Lead
DULUX DECORATOR CENTRE —Leigh
- Sales
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Lead Supervisor
Tapestry Inc —Manchester
- Full-time
- Sales
- Employee discount
Lead Delivery Manager - DCX
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
- Employee discount
Quick apply
3d
Resident & Property Administration Team Leader
Ascend Properties —Sale
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
1d
Team Leader
Concentrix —Bredbury
- £27,120 a year
- Full-time
- Management
- Leadership

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Customer Service / Call Centre Team Leader

Barbon Group Ltd. -
Chester

Quick apply

Job details

Qualifications

Management
Supervising experience
Leadership
Communication skills

Full job description

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in appleton, chs

Customer Service / Call Centre Team Leader

Hub Team Manager

Team Leader

Sales & Loyalty Team Leader

Customer Success Team Leader - Mercedes Benz

Contact Centre Team Leader

Contact Centre Team Leader

Customer Onboarding Team Leader

Team Leader

Transport Admin Team Leader

Sales Enablement Lead, GB Diagnostic Imaging

Customer Experience People Lead - Melio

Customer Service Team Leader

Customer Service Team Manager

Telesales Team Manager

Store Lead

Lead Supervisor

Lead Delivery Manager - DCX

Resident & Property Administration Team Leader

Team Leader

I want to receive the latest job alerts for customer service team lead in appleton, chs

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