Senior delivery manager Work, Jobs in Appleton, Chs (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Senior Delivery Manager
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Contracts
- Gym membership
- Referral programme
Quick apply
Project Manager (Senior) - Large Works
Teckentrup Door Solutions Ltd —Warrington
- £45,000 - £55,000 a year
- Weekend availability
- Project management
- In-person
- Free parking
Quick apply
9d
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
Employee Relations Centre of Excellence Manager
Community Integrated Care —Widnes
- £41,200 - £46,350 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
1d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
4d
Regional Operations Manager
Accomplish —Sandbach
- Up to £57,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Substance Misuse Service Manager
PPG Health In Justice —Warrington
- £43,609 - £49,175 a year
- Monday to Friday
- Management
- Leadership
- Annual leave
- Employee discount
Lead Delivery Manager - DCX
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
- Employee discount
Quick apply
3d
Senior Product Manager - CRM - SaaS
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
3d
Contracts Coordinator
Cheshire Wellness —Neston
- £30,000 - £50,000 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Free parking
Quick apply
Group Operations Manager
Out Lane Social —Leyland
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
- Free parking
- Store discount
Quick apply
3d
Programme Manager
St. Helens Council —St Helens
- £50,269 - £53,460 a year
- Leadership
8d
UK Sales Manager
COLAS ROADS UK —Warrington
- £70,000 - £85,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
9d
Senior Product Manager - SaaS - Partner Platform
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Work from home
- Flexible schedule
Quick apply
4d
Senior Vice President, OPS Business Technology Liaison Manager
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
Senior Programme Manager
Bespak —Crewe
- Leadership
Quick apply
8d
Senior Customer Journey Product Manager
CAML —Manchester
- £75,000 - £85,000 a year
- Full-time
- Agile
4d
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for senior delivery manager in appleton, chs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior delivery manager jobs near appleton, chs

Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year
2 days ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

senior delivery manager jobs in appleton, chs

Senior Customer Service Manager

Senior Delivery Manager

Project Manager (Senior) - Large Works

Head of Field Service Operations (UK & Ireland)

Employee Relations Centre of Excellence Manager

Service Manager

Head of Customer Experience

Regional Operations Manager

Substance Misuse Service Manager

Lead Delivery Manager - DCX

Senior Product Manager - CRM - SaaS

Contracts Coordinator

Group Operations Manager

Programme Manager

UK Sales Manager

Senior Product Manager - SaaS - Partner Platform

Senior Vice President, OPS Business Technology Liaison Manager

Senior Programme Manager

Senior Customer Journey Product Manager

Partnership Director

I want to receive the latest job alerts for senior delivery manager in appleton, chs

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected