Complaints manager Work, Jobs in Apsley, Hrt (with Salaries)

Operations and Complaints Manager
Castle Medical Group —Luton
- £33,280 - £39,520 a year
- Full-time
- Management
- GP surgery experience
- Human resources
- Store discount
- Employee discount
Quick apply
12d
Store Manager
Aldi —Hemel Hempstead
- £52,910 - £69,000 a year
- Annual leave
Contact Centre Team Leader
Butlin's —Hemel Hempstead
- Full-time
- Sales
- Customer service
- Leadership
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Housing and Partnership Manager
Affinity Trust —Thame
- £45,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Assistant Manager
Five Guys UK —Hemel Hempstead
- Up to £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Branch Manager
JJ Roofing Supplies Ltd —Hemel Hempstead
- £35,000 - £45,000 a year
- Full-time
- Management
- Microsoft Office
- Driving
- Free parking
Quick apply
3d
Senior Patient Services Co- Ordinator
Rothschild House Group —St Albans
- £16.63 - £17.71 an hour
- Part-time
- Management
- Customer service
- Care experience
- Free parking
Quick apply
3d
Operations Support Manager
Medivet Group Ltd —Watford
- £38,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Computer networking
Complaints & Information Officer
Hackney Borough Council —Hackney
- £49,155 - £51,228 a year
- Full-time
4d
Customer Excellence Manager
Pinnacle Pet UK —London
- Up to £52,500 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Work from home
Compliance & Training Manager (Part Time/Job Share)
The Professional Fundraiser —Astwick
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Employee assistance programme
Quick apply
9d
Service Delivery Manager
Serco Group —Hitchin
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Tour Managers
Saga —London
- Remote
- Presentation skills
- Travel
- IT
Quick apply
4d
Complaints & Information Manager
Hackney Borough Council —Hackney
- £63,816 - £64,938 a year
- Full-time
4d
International Relations Officer
Ministry of Justice —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee discount
3d
Tenancy Community Safety Manager
Luton Borough Council —Luton
- £47,181 - £50,269 a year
- Remote
- Presentation skills
- Travel
- Communication skills
- Relocation assistance
- Annual leave
6d
Project Manager
Forestry England —Tring
- £40,388 - £43,482 a year
- Part-time
- Hybrid work
- English
- Free parking
- Employee discount
3d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Complaints Handler
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking

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Operations and Complaints Manager

Castle Medical Group -
Luton

Quick apply

Job details

Permanent | Full-time
£33,280 - £39,520 a year
12 days ago

Benefits

Store discount
Company pension
Employee discount

Qualifications

Management
GP surgery experience
Human resources
Financial management
Leadership
Communication skills

Full job description

LU1 3AG and LU2 9SB

40 hours per week

We are seeking a highly skilled and dynamic Operations and Complaints Manager to oversee daily operational activities and manage customer complaints effectively, Across both our main site LU1 3AG and branch site LU2 9SB. The ideal candidate will have previous NHS GP practice experience and will hold strong leadership qualities, excellent communication skills, and the ability to analyse complex situations to implement strategic solutions. This role offers an exciting opportunity for a proactive professional to contribute to organisational excellence and customer satisfaction.

Responsible for all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. The operations Manager will focus on the day-to-day operability of the practice, championing ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and promoting a positive working environment.

Primary Responsibilities

The following are the core responsibilities of the Operations and Complaints Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Operations and Complaints Manager is responsible for:

a. Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

b. Management of all clinical and administrative staff. Providing leadership and guidance and carrying out yearly appraisals.

c. Ensuring staff always adhere to policy and procedure.

d. Monitoring compliance with health and safety legislation, providing leadership and direction for staff.

e. Developing, implementing and embedding an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining a training record Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

f. Manage compliance registers, ensuring DBS checks are conducted and HR Records are up to date. Ensuring compliance with legislation and deal with disciplinary issues accordingly

g. Managing the clinical system, ensuring IT security and IG compliance at all times deal with disciplinary issues accordingly

h. Responding and resolving all local IT issues where appropriate

i. Guiding staff and developing searches and audits on the clinical system

j. Reviewing and updating clinical templates ensuring they relate to current practice

k. Oversee group mailboxes, ensuring information is disseminated appropriately.

l. Managing rota’s and locum bookings and ensuring the clinical session structure is effective, meets the needs of the patients and clinicians have access to suitable rooms.

m. Supporting the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS / Open Exeter etc. Guiding the team to reach QOF targets (supported by the nursing and administrative leads) Briefing clinicians on performance levels, advising actions to ensure high achievement across all QOF areas

n. Ensure the effective use of ERS, EPS, Docman, accurxy and other IT programmes

o. Monitoring and disseminating information on safety alerts and other pertinent information.

p. Maintaining the significant event database, providing advice to staff and briefing the team at meetings as required. Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events.

q. Lead on CQC to ensure all requirements are being met and maintain CQC compliance database of evidence.

r. Developing, implementing and embedding the practice audit programme (in conjunction with the lead nurse)

s. Effectively managing DNAs, referred repeat offenders to the Partners where appropriate

t. Managing the recruitment process for the practice. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications

u. Leading change and continuous improvement initiatives and coordinating of all projects within the practice.

v. Oversee the reviewing and updating of all practice policies and procedures

w. Coordinating and lead the compilation of practice reports and the practice development plan (PDP)

x. Coordinating the practice diary, ensuring meetings are scheduled appropriately.

y. Managing the Patient Participation Group

z. Managing complaints Implementing the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level

Secondary Responsibilities

In addition to the primary responsibilities, the operations manager will:

a. Deputise for the Business manager in their absence.

b. Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders in the absence of the business manager.

c. Act as the building manager, dealing with defects, maintenance and all other associated tasks.

d. Oversee portable appliance testing (PAT) and ensure equipment log is held.

e. Manage asset registers.

f. Coordinate all staff absences, maintaining an effective absence register.

g. Act as the communication link between the management team and staff

h. Represent the practice locally as required Liaising at external meetings

i. Maintain a working knowledge of CCG initiatives

Pay: £33,280.00-£39,520.00 per year

Benefits:

Company pension
Store discount

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in apsley, hrt

Operations and Complaints Manager

Store Manager

Contact Centre Team Leader

Head Of Customer Experience

Housing and Partnership Manager

Assistant Manager

Branch Manager

Senior Patient Services Co- Ordinator

Operations Support Manager

Complaints & Information Officer

Customer Excellence Manager

Compliance & Training Manager (Part Time/Job Share)

Service Delivery Manager

Tour Managers

Complaints & Information Manager

International Relations Officer

Tenancy Community Safety Manager

Project Manager

EMEA Customer onboarding Lead

Complaints Handler

I want to receive the latest job alerts for complaints manager in apsley, hrt

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