Customer Experience Manager
Sainsbury's —Hemel Hempstead
- From £32,700 a year
- Management
- Leadership
- Employee discount
Home Delivery Driver
Sainsbury's —St Albans
- £14.73 an hour
- Full-time
- Driving
- Employee assistance programme
- Employee discount
Customer and Trading Manager - Nightshift
Sainsbury's —St Albans
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Clerical Colleague
Sainsbury's —Hoddesdon
- £31,422.56 a year
- Full-time
- IT
- Annual leave
- Employee discount
14h
Customer and Trading Manager - Online
Sainsbury's —St Albans
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Food Manager
Sainsbury's —St Albans
- From £32,700 a year
- Management
- Leadership
- Employee discount
Stores People Partner (Convenience) - North West
Sainsbury's —London
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
4d
Buyer - Soft Drinks (Fruit Carbs, Sports & Energy)
Sainsbury's —London
- Negotiation
- Employee assistance programme
- Employee discount
1d
Junior Ecommerce Manager - ASDA & Sainsburys
Kraft Heinz Company —London
- Hybrid work
- Sales
- Communication skills
- Employee discount
Lead Nightshift Manager
Sainsbury's —Luton
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
8d
Assistant Merchandiser - Supplier Funded (Floorcare)
Sainsbury's —London
- Microsoft Excel
- Merchandising
- Analysis skills
4d
Analyst
Sainsbury's —London
- Data analysis skills
- SQL
- Continuous improvement
- Employee assistance programme
- Employee discount
4d
Associate Data Scientist
Sainsbury's —London
- Hybrid work
- SQL
- Machine learning
- AI
- Employee assistance programme
- Employee discount
1d
Merchandiser - Grocery Ops
Sainsbury's —London
- Merchandising
- Employee assistance programme
- Employee discount
4d
Learning Partner - Northern Ireland - Part Time (3 days)
Sainsbury's —London
- Travel
- Human resources
- Organisational skills
- Employee assistance programme
- Employee discount
7d
Data Scientist
Sainsbury's —London
- Hybrid work
- SQL
- Machine learning
- AI
- Employee assistance programme
- Employee discount
1d
National Account Manager - Sainsburys
FERRERO —London
- Communication skills
Events Executive
Sainsbury's —London
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Midweight Designer
Sainsbury's —London
- Communication skills
- Employee assistance programme
- Employee discount
1d
Stores People Partner (Nottingham, Derby, Lincolnshire) - 12 month FTC
Sainsbury's —London
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
6h

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Customer Experience Manager

Sainsbury's -
Hemel Hempstead

Apply Now

Job details

Permanent
From £32,700 a year

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Management
Leadership

Full job description

Customer Experience Manager

Salary: From £32,700
Location: Apsley Mills Store, Hemel Hempstead, HP3 9QZ
Contract type: Permanent
Business area: Retail
Closing date: 13 June 2026
Requisition ID: 400060203

Shift hours
Early shift: 06:00 - 16:00
Late shift: 14:00 - 23:00

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

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