Customer & content Work, Jobs in Ardingly, Wsx (with Salaries)

Customer & Content Coordinator
John Jaques and Son Ltd —Edenbridge
- £28,000 a year
- Full-time
- Customer service
- In-person
- AI
- Free parking
- Employee discount
Quick apply
5d
Marketing & Sales Executive
WNV-Systems —Horsham
- £28,500 - £32,500 a year
- Full-time
- Maintenance
- Microsoft Office
- Business development
- Annual leave
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Anviet Cuisine Ltd —Eastbourne
- £41,700 - £43,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Annual leave
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4d
Marketing Communications and Sales Enablement Manager
Straumann Group —Crawley
- Full-time
- Sales
- Travel
- Organisational skills

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customer & content jobs near ardingly, wsx

Customer & Content Coordinator

John Jaques and Son Ltd
Edenbridge

Quick apply

Job details

Permanent | Full-time
£28,000 a year
5 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
On-site parking

Qualifications

Customer service
AI

Full job description

WHO WE ARE

Jaques of London is the oldest toys and games brand in the world. We describe ourselves as a 230-year-old start-up: proud of our heritage, but always looking for better ways to bring play to families today.

Founded in 1795, Jaques has been at the heart of play for generations, from inventing croquet and table tennis to crafting the wooden toys and family games we sell today.

Our mission is simple: to spread the power of play. We are at an exciting stage of growth and are looking for an ambitious, people-focused individual to help us deliver an exceptional customer experience as we scale.

The role

This is a varied, hands-on role sitting at the heart of our eCommerce operation. You will coordinate our customer service function — managing a small team, owning escalated cases, and making sure every customer interaction reflects the Jaques standard. Alongside that, you will help turn customer feedback into useful insight for our product, marketplace and marketing teams, supporting listing content, reviews and product reporting.

If you are organised, people-focused and curious about eCommerce, this is a great role to build real breadth of experience.

What you'll be doing

Coordinating a small team of two virtual assistants — managing workload, quality and day-to-day support
Owning escalated or complex customer enquiries across email, phone and marketplace platforms
Managing our CRM system and maintaining accurate customer records
Producing regular product feedback reports for the product and marketing teams
Monitoring and responding to company reviews across all channels
Supporting marketplace listing content using real customer language, questions and feedback

Who you are

Experienced in customer service, ideally with some experience coordinating or supporting others
A clear, confident communicator — written and verbal
Organised and comfortable managing multiple priorities at once

Curious about eCommerce and keen to develop your skills in a growing digital business

What we offer

£28,000 per annum
Birthday leave — a paid day off every year on your birthday
50% staff discount all year round
Hands-on experience with AI tools and how we use them across our eCommerce operation — a real growth opportunity as we build this capability together
Free on-site parking
Team socials and company events
Casual dress

Pay: £28,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Experience:

Customer service: 2 years (preferred)

Work Location: In person

Quick apply

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