first line support / helpdesk engineer hybrid Work, Jobs in ardingly, wsx (with Salaries)

1st Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions Ltd —Crawley
- £24,000 - £26,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
8d
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Salute Inc. —Gatwick Airport
- Full-time
- Customer service
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- Administrative experience
- Annual leave
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1st Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions Ltd —Crawley
As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners.
£24,000 - £26,000 a year
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
As a First line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners.
8d

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1st Line Support / Helpdesk Engineer - Hybrid

Uptime Solutions Ltd
Crawley

Quick apply

Job details

Full-time
£24,000 - £26,000 a year

Qualifications

Microsoft Windows Server
Windows
Technical support
Microsoft Office
Analysis skills
IT
Communication skills

Full job description

First Line Support Engineer - Hybrid (2 p/w days in the office - post training).

What’s this role about?

As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem-solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
MSP experience would be a bonus, if not, an IT Helpdesk / remote support background is a big plus. Strong communication skills are a must.

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

Your everyday focus will include:

Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10.
- Office 365.
- Microsoft Office.
- Printers and Scanners.
- Various customer applications.
Knowledge of Windows Server 2016, 2019.
Network troubleshooting.
Identifying and escalating higher-level issues to a senior engineer.
Being a people person, delivering support in a friendly and positive manner.
Great communication skills, both verbally and in writing will be expected.

The successful candidate will be office based for the first 6-months of training, before moving to a hybrid shift of three days from home and two days in the office.

Uptime is passionate about growth, training and development opportunities will be made available to progress your career.

Quick apply

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1st Line Support / Helpdesk Engineer - Hybrid