Manager contact centre Work, Jobs in Ardingly, Wsx (with Salaries)

Travel Contact Centre Team Manager
Saga —Crawley
- £26,000 - £30,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
2d
OOH Contact Centre Supervisor
BSW Heating Ltd —London
- Up to £31,842.20 a year
- Overtime
- Microsoft Outlook
- Management
- Customer service
Quick apply
Assistive Technology Manager
Chailey Heritage Foundation —Lewes
- £42,000 - £49,000 a year
- Full-time
- Rehabilitation centre
- Communication skills
- Employee assistance programme
11d
Reviews Officer x2
London Borough of Bromley —London Borough of Bromley
- £49,651 - £74,475 a year
- Communication skills
12d
Head of Property and Health & Safety
Rockdale Housing Association —Sevenoaks
- £67,500 a year
- Full-time
- Project management
- In-person
- Negotiation
- Health & wellbeing programme
- Referral programme
Quick apply
8d
Admissions Officer
Holmewood House School —Royal Tunbridge Wells
- £25,000 - £27,000 a year
- Part-time
- Administrative experience
- Bachelor's degree
- Organisational skills
- Free parking
- Annual leave
Quick apply
14d
Human Resources Manager (Hailsham Town Council)
East Sussex County Council —Hailsham
- £39,862 - £46,142 a year
- Part-time
- Flexible schedule
Welfare & Administration Manager (Fixed Term Residential Summer Contract)
ALPADIA Language Schools SA —Ardingly
- £22.06 an hour
- Microsoft Outlook
- English
- Microsoft Office
Quick apply
Executive Assistant and Facilities Manager
Rentokil Initial Group —Crawley
- Hybrid work
- Google Suite
- Computer literacy
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
2d
HPC Services Team Leader
Viridien —Haywards Heath
- Full-time
- DevOps
- Scripting
- Agile
- Annual leave
13d
Information Advice and Support Service CYP Officer
London Borough of Bromley —London Borough of Bromley
- £33,835 - £35,930 a year
- Call to connect
- Remote
- Organisational skills
- Communication skills
- Negotiation
- Work from home
2h
Local Government Reorganisation Procurement Project Manager
Cambridgeshire County Council —Weald
- £46,956 - £50,157 a year
- Annual leave
- Employee discount
Service Contact Advisor
Sussex Community Dermatology Service —Brighton
- £24,960 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
6d
Private Patient Administration Officer
The Royal Marsden NHS Foundation Trust —Wallington
- £32,199 - £34,876 a year
- Full-time
- Phone etiquette
- Communication skills
1d
Station Commander Staff Office Resourcing Team
Surrey County Council —Reigate
- £51,825 - £68,051 a year
- Management
- Project management
- Leadership
4d
Business Development Manager
Powerforce —Crawley
- £27,000 - £30,000 a year
- Full-time
- Sales
- Driving
- Organisational skills
- Employee discount
- Life insurance
1d
Admissions Clerk
University Hospitals Sussex NHS Foundation Trust —Haywards Heath
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
20h
Casework Admin Support
Ministry of Justice —Croydon
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
13d
Care Manager - Visiting Care
Trinity Homecare —Eastbourne
- Supervising experience
- IT
- Leadership
Head of Business Delivery
Civil Aviation Authority —Gatwick Airport
- Up to £90,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
14d

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manager contact centre jobs near ardingly, wsx

Travel Contact Centre Team Manager

Saga
Crawley

Quick apply

Job details

£26,000 - £30,000 a year
2 days ago

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Organisational skills
Communication skills

Full job description

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE FOR THIS ROLE:

25 days holiday + bank holidays
Option to purchase additional leave - 5 extra days
Pension scheme matched up to 10%
Company performance related annual bonus - Up to 5%
Life assurance policy on joining us, 4 x salary
Wellbeing programme
Colleague discounts including family discounts on cruises, holidays and insurance
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Enhanced maternity and paternity leave
Grandparents leave
Income protection
Access to Saga Academy, our bespoke learning platform

Job Introduction

Travel Contact Centre Team Manager

Salary up to £30,000 per annum

Permanent

Crawley Hybrid

At Titan Travel, we're passionate about creating unforgettable journeys and delivering outstanding experiences for our guests from the very first conversation. As we continue to grow, we're looking for an inspiring Team Manager to lead our dedicated Travel Consultants within our contact centre.

This is an exciting opportunity to make a real impact, driving team performance while developing and coaching colleagues to reach their full potential. Through a balanced approach of support, challenge and recognition, you'll create a high-performing, engaged team that consistently delivers exceptional service and sales results.

Working closely with fellow managers and key stakeholders, you'll help shape operational priorities, allocate resources effectively, identify opportunities for improvement, and ensure every guest receives the outstanding service Titan Travel is known for. You'll play a pivotal role in enhancing the guest journey while fostering a positive, energetic and customer-focused culture.

Titan Travel is a brand owned and operated by Saga Travel Group (UK) Limited, effectively making them sister brands. Saga acquired Titan Travel in 2009, and while they are now part of the same group, Titan Travel continues to operate as a separate, though integrated, entity within the Saga Travel business.

This role requires you to be working from our Crawley office a minimum of 3 days a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. This role will include 1 in 6 Saturdays on a rota basis.

Main Responsibilities

As Team Manager, you’ll play a key role in delivering an exceptional guest experience, leading a high-performing team, and supporting the continued growth of our Titan Travel business.

You will be responsible for:

Leading and inspiring a contact centre team, driving guest service excellence, quality, and performance against agreed KPIs
Managing day-to-day operations and resources, ensuring workflow is effectively planned and guest standards are consistently met
Developing and coaching your team, using regular feedback, appraisals, and our internal REM scheme to support performance, progression, and promotion
Creating a positive, high-engagement culture, role-modelling company values and actively managing performance and behaviours
Setting clear objectives and performance targets, tracking results through effective reporting and taking action where required
Working collaboratively with stakeholders, communicating business objectives clearly and ensuring alignment across teams
Identifying opportunities for improvement, recommending enhancements to products, processes, and systems
Building and sustaining a strong team, through effective recruitment, onboarding, and retention, while maintaining the agreed headcount
Maintaining strong product and process knowledge, supported by continuous personal development

The Ideal Candidate

As our Team Manager, you’ll have a genuine passion for delivering outstanding guest experiences.

You’ll be a confident and engaging leader, able to balance guest focus with team motivation, performance, and development.

We’re looking for someone who can demonstrate:

Strong leadership capability, with the ability to inspire, engage, and influence others
A results-driven mindset, with a clear focus on quality, performance, and achieving targets
Excellent planning and organisational skills, enabling you to manage priorities in a fast-paced contact centre environment
Sound decision-making and problem-solving ability, using data and insight to drive the right outcomes
Strong communication and interpersonal skills, with the confidence to negotiate, influence, and collaborate effectively
Commercial and market awareness, understanding how performance impacts the wider business
Adaptability and resilience, responding positively to change and shifting business needs

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Refine Your Search

manager contact centre jobs in ardingly, wsx

Travel Contact Centre Team Manager

OOH Contact Centre Supervisor

Assistive Technology Manager

Reviews Officer x2

Head of Property and Health & Safety

Admissions Officer

Human Resources Manager (Hailsham Town Council)

Welfare & Administration Manager (Fixed Term Residential Summer Contract)

Executive Assistant and Facilities Manager

HPC Services Team Leader

Information Advice and Support Service CYP Officer

Local Government Reorganisation Procurement Project Manager

Service Contact Advisor

Private Patient Administration Officer

Station Commander Staff Office Resourcing Team

Business Development Manager

Admissions Clerk

Casework Admin Support

Care Manager - Visiting Care

Head of Business Delivery

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