front of house lead Work, Jobs in ards, dow (with Salaries)

Front of House Lead
Origin Gymnastics —Newtownbreda
- £24,500 - £28,500 a year
- Part-time
- Customer service
- Supervising experience
- Organisational skills
Quick apply
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Front of House Lead

Origin Gymnastics
Newtownbreda

Quick apply

Job details

Permanent | Part-time
£24,500 - £28,500 a year
11 days ago

Benefits

Company pension
On-site parking

Qualifications

Customer service
Supervising experience
Organisational skills
Front desk
Leadership
Communication skills

Full job description

Job Summary
We are seeking a dynamic, organised and customer-focused Front of House Lead to oversee the daily front-of-house operations at our busy gymnastics and family fitness centre.

The ideal candidate will have strong communication skills, excellent attention to detail, and a genuine passion for delivering outstanding customer service. This role involves managing customer emails, bookings, general enquiries, class entry and exit, and supporting the smooth running of the customer journey from first enquiry through to long-term membership.

The Front of House Lead will play a key role in creating a professional, welcoming and well-organised environment for children, parents, members, visitors and staff. This is an important leadership role within Origin and is central to maintaining the high standards of service, organisation and customer experience our company is known for.

Duties

Manage customer emails and respond to enquiries in a professional, friendly and timely manner
Support customer bookings, class transfers, trials, waiting lists and membership queries
Assist customers with the Origin App / booking system and provide clear guidance when needed
Handle general enquiries by email, phone and in person
Deliver excellent customer service to parents, children, members and visitors
Oversee class entry and exit to ensure a smooth, safe and organised flow of children and families
Welcome new families, trial customers and visitors, helping them feel confident and informed
Support trial class follow-ups and help convert enquiries into memberships
Deal with minor customer concerns professionally and escalate issues to management when required
Maintain a clean, organised and welcoming reception/front-of-house area
Communicate important customer information to coaches, managers and relevant team members
Support daily registers, attendance checks and basic administration tasks
Assist with party bookings, camp bookings, events and special promotions when required
Help promote additional services such as gymnastics classes, camps, parties, soft play, adult fitness, café services and merchandise
Monitor customer feedback and help identify ways to improve the overall member experience
Support front-of-house procedures, staff communication and operational standards
Ensure health, safety and safeguarding procedures are followed during busy customer transition times

Qualifications

Previous experience in a customer service, reception, administration, leisure, hospitality or front-of-house role is preferred
Experience using booking systems, customer databases or admin software is advantageous
Strong written communication skills, especially for customer emails and professional responses
Excellent verbal communication skills with a friendly and approachable manner
Strong organisational skills with the ability to manage multiple tasks at once
Ability to remain calm and professional during busy periods
Confident dealing with parents, children, staff and visitors
Good attention to detail when managing bookings, enquiries and customer information
A positive, proactive attitude and willingness to take ownership of the customer experience
Leadership or supervisory experience is advantageous
Experience in a children’s activity centre, leisure centre, gymnastics club, fitness facility, café or hospitality environment would be beneficial

This is an exciting opportunity to join Origin as we continue to grow our services across gymnastics, fitness, parties, soft play, café and family-focused experiences.

The Front of House Lead will be a key member of the team and will help shape the customer experience at one of Northern Ireland’s most exciting children’s activity and family fitness facilities.

Professionalism, enthusiasm, attention to detail and a commitment to outstanding service are essential.

Pay: £24,500.00-£28,500.00 per year

Benefits:

Company pension
On-site parking

Work Location: In person

Quick apply

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front of house lead jobs in ards, dow

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