Inbound sales representative Work, Jobs in Ards, Dow (with Salaries)

Part-Time Customer Support Assistant
Nicofresh —Belfast
- £13.20 an hour
- Part-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Service Representative
Airtastic Entertainment Centre —Lisburn
- £13 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Employee discount
Quick apply

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Part-Time Customer Support Assistant

Nicofresh
Belfast

Quick apply

Job details

Part-time
£13.20 an hour

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Outbound sales
Sage
Microsoft Excel
Customer service
Organisational skills
Computer skills
Communication skills
Time management

Full job description

Job Summary

Monday–Friday, choose 4 hours between 8:00 AM and 16:00 PM, totaling 4 hours per day and 20 hours per week.

Due to the transition of the business from a field sales model to a more centralised warehouse and direct distribution structure, we are looking to recruit a part-time Operations & Customer Support Assistant to support the day-to-day running of the business.

This role will support customer ordering, warehouse operations and administrative tasks, helping ensure a smooth transition from rep-based ordering to a centralised fulfilment model.

The new operational support role does not replace the field sales representative function. The role is warehouse and administration based, focused on centralised order processing, fulfilment support and customer service within the new direct distribution model.

The position is varied and will involve a combination of customer service, order processing, warehouse support, credit control and Sage 200 administration.

Duties

Key Responsibilities

Customer Support & Order Processing

Contact existing customers to take and process orders
Build and maintain customer relationships over phone and email
Assist customers with product queries and order issues
Follow up on customer accounts where required

Credit Control & Payment Management

Monitor customer accounts to ensure payments are made within agreed 30-day terms
Contact customers regarding overdue balances where required
Assist in reducing aged debt and maintaining healthy account status

Escalate ongoing payment issues to management when necessary

Order Management

Input customer orders accurately onto Excel order sheets
Process orders through Sage 200
Ensure pricing and product information is accurate
Coordinate with warehouse team regarding stock availability

Warehouse Support

Assist with picking and packing customer orders when required
Prepare orders for dispatch via courier
Help maintain an organised and efficient warehouse environment
Support stock control and general warehouse duties

Administration

General Sage 200 administration
Updating customer information and records
Filing and maintaining operational paperwork
Supporting the Operations Manager with day-to-day tasks

Skills

Minimum of 2 years outbound/inbound telesales.
Good communication and customer service skills
Organised with strong attention to detail
Comfortable using Excel and computer systems
Previous experience using Sage 200 preferred but not essential
Ability to work across both office and warehouse environments
Ability to manage workload independently
Reliable and punctual, with excellent timekeeping
Excellent organisational skills with strong attention to detail
Strong time management skills and ability to meet deadlines
Basic computer proficiency (e.g., Excel, data entry, stock systems)
Awareness of workplace health and safety practices
Understanding of inventory control processes
Good physical stamina and ability to work on your feet for extended periods
Ability to work with speed and accuracy
Join us in creating an efficient warehouse environment where your contributions will be valued!

Personal Qualities

Reliable and flexible
Positive attitude and willingness to help across departments
Comfortable working in a fast-paced environment
Practical and hands-on approach to work

Job Type: Part-time

Pay: £13.20 per hour

Benefits:

Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

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