Job Description & Core Capabilities Specification
Job Title:
Receptionist and Administrator
Job Category (Grade):
Assistant
Level/Salary Range/Band:
£15 per hour
Hours:
35 hours per week
(9am -5pm)
Overtime may occasionally be necessary
Location:
Belfast City Centre and greater Belfast area
Position Type:
Permanent Full Time
Reports to:
Staff Manager
PURPOSE OF THE ROLE
To work as part of the team to aid people with mobility problems to use equipment such as electric scooters and wheelchairs to get around Belfast city centre.
To ensure provision to users is of a high standard and deliver an excellent level of customer service.
To assist the Director with daily administrative and operational duties.
KEY RESPONSIBILITIES
The following reflects typical duties and is not intended to be a comprehensive description of all tasks:
- To deal on a daily basis, face-to-face or by telephone and email, with customers, and the general public.
- To book out and complete a basic check on mobility equipment for Shopmobility Belfast members and to complete relevant paperwork for daily hire.
- Adding and updating of computer database records.
- Assisting the Director with daily administrative and operational duties.
- Low level cash handling.
CORE CAPABILITIES
essential
desirable
PERSONAL IMPACT
Well-presented and articulate
You will have good communication skills and be someone who will get to know their customers
RELEVANT EXPERIENCE
Secondary School education (e.g. 4 GCSE level or NVQ 2 Administration or equivalent).
IT Literacy and working knowledge of computer packages e.g. Microsoft Office, SAGE.
A minimum of one year’s relevant work experience in a front of house environment.
CUSTOMER FOCUS
Awareness of customer needs
SPECIAL APTITUDES
Good interpersonal and communication skills both verbal and written.
Experience of computer usage and invoicing/bookkeeping.
PERSONAL QUALITIES
Must be able to carry out all relevant tasks as required within the job role.
Needs to be flexible to adjust to changes required as the business adapts.
Good organisational, multi-tasking and time management skills.
Ability to use initiative and work unaccompanied or as part of a team.
Job Types: Permanent, Full-time
Pay: £15.00 per hour
Benefits:
Ability to commute/relocate:
- Belfast BT2 7GN: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
