2nd line support engineer Work, Jobs in Ardwick, Gtm (with Salaries)

2nd Line Modern Workplace Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
Quick apply
14d
2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester
Remedian I.T. Solutions —Oldham
- From £30,000 a year
- Full-time
- Customer service
- No experience needed
- In-person
- Paid training
- Work from home
Quick apply
9d
Desktop Support Engineer
Together —Cheadle
- Full-time
- Mentoring
Quick apply
2d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Mentoring
3rd Line Support Engineer
BCN Group —Manchester
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Support Consultant
BCN Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
12h
IT Field Engineer - Manchester
T-Tech —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
14d
Networking Engineer
Fourteen IP Communications —Wigan
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Hotel
- Travel
- Mentoring
- Free parking
- Sick pay
Quick apply
Senior IT Engineer
FluidOne —Chorley
- Up to £45,000 a year
- Weekend availability
- Travel
- In-person
- Communication skills
- Employee assistance programme
Quick apply
Engineer II, Digital Services Remote Operations
Schneider Electric —Warrington
- Full-time
- Remote
- Computer literacy
- Engineering
- Data analysis skills
- Annual leave
IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
Security & Infrastructure Operations Centre (SIOC) Engineer
UBDS Group —Manchester
- Rotating shift
- Analysis skills
- Communication skills
Quick apply
Advansys Technical Consultant
Datel —Warrington
- Weekend availability
- Hybrid work

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2nd Line Modern Workplace Engineer

LIMA Networks LTD
Salford Quays

Quick apply

Job details

Full-time
£35,000 - £45,000 a year
14 days ago

Qualifications

Technical troubleshooting
ITIL Certification
Cloud infrastructure
Azure
Software deployment
Stakeholder liaison
Incident queue management
Ticket management
Microsoft Exchange
Service restoration
Remote access software
Technical support incident logging
SharePoint
Customer support
Problem management
Customer interaction
Incident log maintenance
Microsoft Azure
Active Directory
Intune
Help desk

Full job description

Following a recent internal promotion, we're hiring for a 2nd Line Modern Workplace Engineer. Join our service desk team and take on a role where your technical skill, customer focus, and ownership directly support the quality, stability, and performance of our customer environments. You will work on varied incidents and service requests across modern workplace technologies, helping customers resolve issues efficiently while building confidence through clear, timely communication.

You will also work closely with 3rd Line Engineers, Customer Success Managers, and colleagues across the business to progress issues, share knowledge, and support positive customer outcomes. This is a role for someone who enjoys solving problems, learning continuously, and developing their expertise across Microsoft 365, Azure, endpoint management, identity, and collaboration services.

We operate on a hybrid working basis, with employees required to work from our Salford Quays office Monday to Wednesday each week.

Day to day you will:

Take pride in quality work, collaboration, and positive customer outcomes; you will make a difference by:

Owning incidents and service requests across customer and LIMA cloud environments, using sound judgement to resolve issues efficiently and professionally.
Keeping customers and stakeholders informed with clear, timely updates that build confidence and support SLA delivery.
Using your technical knowledge to troubleshoot issues raised by customers, monitoring platforms, or internal teams, resolving them where possible or providing clear, well-documented escalations to 3rd Line Engineers.
Supporting Customer Success Managers and internal teams by helping translate technical issues into clear, customer-friendly communication.
Progressing recurring or long-standing incidents through ITIL problem management to improve service reliability.
Supporting planned changes and release activities with careful preparation, delivery, documentation, and communication to minimise service impact.
Contributing to the on-call rota as an escalation engineer, supporting LIMA customers outside standard business hours and weekends on a 1-week-in-8 rota.

What skills and experience will help you succeed?

This role is ideal for someone who enjoys troubleshooting, communicates clearly with technical and non-technical audiences, and understands the importance of managing risk, impact, time, and customer expectations. You will use a structured troubleshooting approach, accurate record-keeping, and an ITIL-aligned mindset to support secure, reliable customer environments by:

Managing Microsoft Azure services across compute, networking, storage, backup, monitoring, and governance.
Supporting Azure Virtual Desktop and secure remote access solutions that enable great user experiences.
Strengthening identity and access with Microsoft Entra ID, hybrid identity, MFA, Conditional Access, and privileged access management.
Administering Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and service health.
Improving endpoint management through Microsoft Intune, Autopilot, compliance policies, app deployment, and Windows update management.
Applying Microsoft Defender and Purview capabilities to support security, compliance, data protection, and threat protection.
Maintaining clear ticket notes, time records, customer information, and escalation details so issues can be progressed smoothly and professionally.

What else would help you stand out?

We value people who keep learning and bring a practical understanding of the technologies that support great customer outcomes, including:

Current Microsoft certifications such as AZ-104, AZ-140, MS-102, MD-102, MS-700, SC-300, or equivalent hands-on experience.
Active Directory and Microsoft Entra ID identity management, including AD Connect and hybrid identity concepts.
Group Policy, Remote Desktop Services, Certificate Services, DNS, DHCP, NPS, DFS, and print services.
Experience with Exchange Online, Exchange Hybrid, Microsoft Teams administration, and Microsoft 365 administration.
Experience with Microsoft Endpoint Management, Intune, Autopilot, compliance policies, and application deployment.
Awareness of Microsoft Defender, Purview, and security best practice in customer environments.
ITIL Foundation or equivalent service management awareness.

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Quick apply

Refine Your Search

2nd line support engineer jobs in ardwick, gtm

2nd Line Modern Workplace Engineer

2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester

Desktop Support Engineer

3rd Line Support Engineer

3rd Line Support Engineer

2nd Line Support Consultant

IT Field Engineer - Manchester

Networking Engineer

Senior IT Engineer

Engineer II, Digital Services Remote Operations

IT Support Engineer

Security & Infrastructure Operations Centre (SIOC) Engineer

Advansys Technical Consultant

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