Director Work, Jobs in Ardwick, Gtm (with Salaries)

Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
13d
Service Director
Demain Business Services Ltd. —Manchester
- £78,000 - £98,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
Quick apply
6d
Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Assistant Director of Transformation
Warrington Borough Council —Warrington
- £85,782 - £91,758 a year
- Full-time
- Team management
- Leadership
6d
Deputy Director - Learning, Organisation Development and Reward
University of Salford —Salford
- Full-time
- University
- Human resources
- Training & development
- Employee assistance programme
Head of Inclusion - Calderdale College
Calderdale Council —Halifax
- £55,974 - £57,655 a year
- Full-time
- Team management
Sr. Director Sports Partnerships EMEA
BDA —Manchester
- £135,000 - £165,000 a year
- Sales
- Merchandising
- Business development
Quick apply
13d
Assistant Director of People & Workforce Development
Tameside Council —Tameside
- £98,303 a year
- Continuous improvement
- Human resources
- Leadership
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
Executive Director - Transformation and Improvement
Warrington Borough Council —Warrington
- £143,662 a year
- Full-time
- Continuous improvement
4d
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Communication skills
- Negotiation
Quick apply
European Procurement & Supply Chain Director
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
Business Operations Director
Jugar Business Communications Ltd. —Manchester
- £82,000 - £105,000 a year
- Full-time
- Budgeting
- Business
- Leadership
Quick apply
1d
Head of Greater Manchester Shared Services
Trafford Council —Trafford
- £77,339 - £83,714 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Annual leave
- Employee discount
Head of Service - Learning Disability, Transition to Adulthood and Sensory Services
Salford Council —Swinton
- £74,502 - £81,644 a year
- Leadership
3d
Director of Provider Services
Salford Council —Swinton
- £91,966 - £107,293 a year
- Continuous improvement
13d
Director of Commercial & Business Operations
Ugalco Business & Commercial Solutions Ltd —Manchester
- £90,000 - £120,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Free parking
- Flexitime
Quick apply
6d
Head of Land & Partnerships
Your Housing Group —Warrington
- £80,000 - £85,000 a year
- Leadership
- Annual leave
- Employee discount
Quick apply
8d
Clinical Service Director
bMindful Psychology —Cheadle
- From £80,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Health & wellbeing programme
- Referral programme
Quick apply
Assistant Director (Place Directorate) x 2
GMCA —Manchester
- £73,896 - £82,840 a year
- Hybrid work
- In-person
- Leadership
- Communication skills

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director jobs near ardwick, gtm

Customer Experience Director

Stellify
Manchester

Quick apply

Job details

Full-time
£110,000 a year
13 days ago

Qualifications

Operations management
Change management
Team management
Operational strategy development
Change leadership

Full job description

Customer Experience Director

Greater Manchester (office based, full time) · Senior leadership package, C£110,000 + Benefits

Lead the customer function for a large multi-brand retailer, at the point where the whole operation is being rebuilt around the customer and run as a commercial contributor rather than a cost to manage.

Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds. This is a transformation post. The contact centre is moving off an outsourced model, new technology is coming in, and the function is being redesigned from the ground up. It suits a customer leader who wants the room to build, not a narrow slice of an operation that already runs itself.

What you'll own

The design of the customer operating model, and the commercial case for what the function becomes and where it sits
The move of the contact centre from an outsourced model, one of the largest and most complex decisions in the role
The technology agenda: choosing what comes in, and getting the business to adopt it and use the data properly
Service design across the moments that carry the most weight in retail, including returns, refunds, peak trading and the balance of automated and human channels
Retention and the commercial numbers behind loyalty and repeat purchase, and the plan to move them
Building and coaching the team, setting clear measures and lifting capability across managers and agents

You'll sit on the senior leadership team with direct access to the CEO, work closely with Trading, Operations, Marketing and Technology, and be trusted to make the calls that decide what this function becomes.

Our ideal applicant

A customer leader who has owned a customer function end to end in a high-volume, multi-channel retail or consumer business
Has led real transformation of a customer operating model, ideally including a move from outsourced delivery to in-house
Has brought in technology and knows the difference between buying it and getting a business to use it
Runs the function commercially, with retention and cost numbers you can talk to
Comfortable with the pace and complexity of retail, and drawn to building something rather than maintaining it

The package

Competitive senior leadership package, C:110,000 full details shared on application
Full time, office based in Greater Manchester

Quick apply

Refine Your Search

director jobs in ardwick, gtm

Customer Experience Director

Service Director

Head of Corporate Operations

Assistant Director of Transformation

Deputy Director - Learning, Organisation Development and Reward

Head of Inclusion - Calderdale College

Sr. Director Sports Partnerships EMEA

Assistant Director of People & Workforce Development

Director of Customer Experience

Executive Director - Transformation and Improvement

Head of Data Protection

European Procurement & Supply Chain Director

Business Operations Director

Head of Greater Manchester Shared Services

Head of Service - Learning Disability, Transition to Adulthood and Sensory Services

Director of Provider Services

Director of Commercial & Business Operations

Head of Land & Partnerships

Clinical Service Director

Assistant Director (Place Directorate) x 2

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