Area Manager - Cleaning Service (Job Reference: 26003965)
Primary Location : Armagh-Armagh-Armagh Office
Other Locations :Down-Dundonald-Dundonald Office
Contract Type : Permanent
Duration of Contract/Contract End Date : N/A
Status : Full-Time
Hours per Week : 36 hours per week
Working Pattern : Monday to Friday: 9am to 5pm
Grade/Scale : Senior Executive Officer | NJC pts 23 - 26 | £34,434 - £37,280 per annum
Additional Allowance(s) : Not Applicable
Anticipated Interview Date(s) : TBC
Additional Information: The overall purpose of the role is to support Cleaning Service Locality Manager and Senior Cleaning Team in the delivery of a high quality cleaning service which provides value for money, supports the delivery of Departmental policy and is consistent and integrated in approach across all areas of the EA. There is one post available based in Locality East to cover Newry, Mourne, Down and North Down area. Base location to be determined on appointment.
JOB DESCRIPTION
RESPONSIBLE TO: Cleaning Service Locality Manager
JOB PURPOSE:
The overall purpose of the role is to support Cleaning Service Locality Manager and Senior Cleaning Team in the delivery of a high quality cleaning service which provides value for money, supports the delivery of Departmental policy and is consistent and integrated in approach across all areas of the EA.
Main Duties and Responsibilities:
Line management responsibility for the supervision and direction of cleaning supervisors across a multi-site cleaning service.
Allocate work areas to cleaners and building/cleaning supervisors to ensure the delivery of a quality service.
Develop and implement schedules of work and cleaning practices to ensure optimum performance within each location.
Monitor and review staffing levels in individual locations and report any changes.
Participate in the recruitment and selection of permanent and temporary cleaning staff.
Participate in absence reviews, disciplinary and grievance meetings as necessary.
Consult and negotiate with trade unions, principals and location managers on issues relating to changes in terms and conditions of employment and variations to the cleaning service provision.
Prepare and update induction documentation.
Deliver induction training to all newly appointed Cleaning Service staff.
Identify training needs based on the Service’s and the EA needs.
Develop training materials and organise training courses for Cleaning Service staff.
Organise and deliver training to cleaners, cleaning supervisors and building supervisors in accordance with the appropriate standards and Health and Safety legislation to ensure safe and efficient working practices.
Evaluate training programmes and amend programmes as necessary.
Determine appropriate performance standards and ensure that the Cleaning Service maintains a quality service based on the specification and service level agreements.
Carry out continuous monitoring of the Cleaning Service standards within individual locations and assess individual work performance.
Prepare inspection reports and consult with Cleaning Service staff, Principals and location managers to ensure optimum performance.
Respond promptly to problems and agree appropriate remedial action with client and Cleaning Service employees as appropriate.
Organise and carry out in-depth cleaning at locations as required in order to improve and sustain Cleaning Service quality standards.
Inform the Locality Manager and line managers on cleaning issues related to specification delivery.
Review and maintain the risk assessment portfolio for the Cleaning Service.
Carry out surveys and classify all areas in order to determine cleaning hours and assessment of location requirements.
Determine and assess needs in response to changes in the estates area and amend hours, work schedules and cleaning areas accordingly.
Co-ordinate the maintenance/repair and delivery of cleaning machinery when necessary.
Organise and co-ordinate the Cleaning Service in response to specific requests such as new school openings, additions to existing accommodation, DE inspections etc.
Produce reports on operational issues for the Locality Manager as required.
Provide cover for the Locality Manager as required.
Undertake administrative duties associated with the post.
Carry out, at an appropriate level, such other duties as required by the Locality Manager.
This job description will be subject to review in light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.
In accordance with Section 75 of the Northern Ireland Act (1998), the post-holder is expected to promote good relations, equality of opportunity and always pay due regard for equality legislation.
To view the summary of terms and conditions for this post, click here.
PERSON SPECIFICATION
1. You must clearly demonstrate on your application form under each question, how, and to what extent you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria, where relevant.
2. You must demonstrate how you meet the criteria by the closing date for applications, unless the criteria state otherwise.
3. The stage in the process when the criteria will be measured is outlined in the table below.
4. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form.
5. Please note that the Selection Panel reserves the right to shortlist only those applicants that it believes most strongly meet the criteria for the role.
6. In the event of an excessive number of applications, the Selection Panel also reserves the right to apply any desirable criteria as outlined in Section 3 at shortlisting, in which case these will be applied in the order listed. It is important therefore that you also clearly demonstrate on your application form on how you meet any desirable criteria.
Section 1 - Essential Criteria
The following are essential criteria which will initially be measured at the shortlisting stage and which may also be further explored during the interview/selection stage. You should therefore make it clear on your application form how, and to what extent you meet these criteria. Failure to do so may result in you not being shortlisted.
Factor
Essential Criteria
Method of Assessment
Qualifications/
Experience
Hold an HNC/HND or above examination qualification and have one years’ demonstrable experience in the delivery of a multi-site cleaning or similar operational service;
OR
Have three years’ demonstrable experience in the delivery of a multi-site cleaning or similar operational service
Demonstrable experience of engaging a wide range of stakeholders to support the delivery of an operational service to ensure a customer centric approach.
Demonstrable experience in identifying training needs and the delivery of training programmes.
Demonstrable experience of staff management processes.
Demonstrable experience in the use of computer packages, to include use of Microsoft Word, Excel, Power Point and Outlook.
Shortlisting by Application Form
Other
The successful candidate will be required:
to have access to a suitable vehicle (appropriately maintained and insured for Education Authority business) that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion;
OR
be able to provide sufficient information on the application form that will satisfy the employer that he/she has access to an appropriate alternative form of transport that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion.
Shortlisting by Application Form
Section 2 - Essential Criteria
The following are additional essential criteria which will be measured during the interview/selection stage in line with EA’s Game Changing People Model.
Factor
Essential Criteria
Method of Assessment
Knowledge
Knowledge of the functions of the EA’s Cleaning Service and the EA as a whole.
Interview
Skills/
Abilities
In line with EA’s Game Changing People Model we will look for evidence of:
Proven ability to successfully prioritise and deliver a busy workload.
Proven ability to analyse and interpret information.
Proven ability to communicate effectively.
Ability to provide a customer service orientated approach in service delivery.
Proven effective planning and organisational skills and an ability to work under pressure to meet deadlines.
Evidence of sound interpersonal and communication skills.
Values Orientation
Evidence of how your experience and approach to work reflect EA’s ethos and values. You will find information about our Values here.
Section 3 - Desirable Criteria
Some or all of the desirable criteria may be applied by the Selection Panel in order to determine a manageable pool of candidates. Desirable criteria will be applied in the order listed. You should make it clear on your application form how, and to what extent you meet the desirable criteria, as failure to do so may result in you not being shortlisted.
Factor
Desirable Criteria
Method of Assessment
Experience
Experience in the management of human and/or financial resources across multi-site locations.
Shortlisting by Application Form
Our Values
Through the selection process we will also seek evidence that the personal values of candidates align with those of the EA. This will include evidence of commitment to equality and excellence in service delivery. These reflect our aim which is to meet the needs of all our children and young people equally, removing barriers to learning and ensuring equality of access to excellent education services so that every child can develop to his or her full potential.
DISCLOSURE OF CRIMINAL BACKGROUND
The Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 defines working directly with children or young people or in specified places as ‘regulated activity’.
In the event that you are recommended for appointed to a post that involves ‘regulated activity’, the Education Authority will be required to undertake an Enhanced Disclosure of Criminal Background. Please note that you WILL be expected to meet the cost of an Enhanced Disclosure Certificate. Details of how to make payment will be sent to you at the pre-employment stage.
Further information can be accessed at NI Direct or the Department of Justice.
