Innovation manager Work, Jobs in Armagh, Arm (with Salaries)

Contact Centre Manager
Maurer & Sons Ltd. —Armagh
- £3,800 - £5,300 a month
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
1d
Assistant Manager
Eurospar Moy —Dungannon
- £42,000 - £45,000 a year
- Full-time
- Marketing
- Free parking
Quick apply
6d
Centre Principal Toyota & General Manager Portadown
Shelbourne Motors —Portadown
- Monday to Friday
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Learning & Talent Development Lead
Cunningham Contracts —Newry
- Full-time
- No degree
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager - NI & ROI
Cubis Systems —Lurgan
- Full-time
- CRM software
- Sales
- Engineering
- Referral programme
Quick apply
Site Manager Northern Ireland
Glanua —Benburb
- Full-time
- Engineering
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Team Leader | Part TIme, Full Time and Relief | Castle Lane, Lurgan
Praxis Care —Lurgan
- From £27,986.40 a year
- Full-time
- Nursing
- Driving
- Psychology
- Annual leave
- Employee discount
Quick apply
13d
Operational Excellence Lead
Cubis Systems —Lurgan
- Full-time
- ERP systems
- Project management
- Organisational skills
- Referral programme
Quick apply
6d
Senior Site Manager - South West England
GRAHAM Group —Hillsborough
- Project management
- Leadership
- Communication skills
Procurement Manager
Wilson's Country Ltd —Craigavon
- Full-time
- Management
- Leadership
- Communication skills
Quick apply
Senior Project Manager - West Yorkshire
GRAHAM Group —Hillsborough
- Engineering
- Project management
- Leadership
Marketing Lead – Merchanting Division
Haldane Group Careers —Newry
- ERP systems
- Travel
- Accounting
- Employee discount
7d
Accounts Assistant
Maxflow Power Products —Cookstown
- Part-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Flexitime
Quick apply
Mobile Catering Manager
Education Authority —Armagh
- £16.53 - £17.37 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Management
Site Manager - Leeds
GRAHAM Group —Hillsborough
- Project management
- Leadership
- Communication skills
STORE MANAGER - NEWRY
H&M —Newry
- Weekend availability
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Project Manager - West Yorkshire
GRAHAM Group —Hillsborough
- Engineering
- Project management
- Leadership
Nissan Sales Manager
Shelbourne Motors —Portadown
- £65,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Free parking
- Employee discount
Commercial Manager - West Yorkshire
GRAHAM Group —Hillsborough
- Contracts
- Construction experience
- Leadership
Support Worker | Maternity Cover, Full Time, Part Time and Relief | Beechcote Supported Living
Praxis Care —Portadown
- From £25,978.68 a year
- Full-time
- Driving
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Quick apply
8d

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Contact Centre Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,800 - £5,300 a month
1 day ago

Qualifications

Management
Customer service
Microsoft Office
Leadership
Communication skills
A Level

Full job description

Job Summary

We are looking for an experienced and customer-focused Contact Centre Manager to join our growing team in Armagh. This is an exciting opportunity for someone who enjoys leading high-performing teams, improving customer service operations, and driving operational excellence. As a Contact Centre Manager, you will oversee the day-to-day management of the contact centre, support team development, and ensure exceptional customer experiences through effective leadership and continuous improvement. We offer a supportive working environment, ongoing leadership development, and excellent opportunities for career progression.

What You'll Do

Manage the daily operations of the contact centre to ensure service objectives are achieved.
Lead, coach, and support team leaders and customer service advisors.
Monitor operational performance, productivity, and customer satisfaction metrics.
Develop and implement strategies to improve service quality and operational efficiency.
Handle escalated customer enquiries and support resolution of complex issues.
Monitor workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and management updates.
Collaborate with internal departments to improve customer service processes.
Support recruitment, onboarding, training, and ongoing development of team members.
Ensure compliance with company policies, procedures, and service standards.
Promote a positive, collaborative, and high-performing workplace culture.

Requirements

Previous experience in customer service, contact centre operations, team leadership, operations management, business support, retail, hospitality, or a related role is beneficial but not essential.
Leadership or management experience is advantageous but not required.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Customer-focused mindset with the ability to motivate and develop teams.
Comfortable using Microsoft Office and standard business systems.
Ability to manage multiple priorities in a fast-paced environment.
Positive attitude and commitment to continuous improvement.
GCSEs, A-Levels, college qualifications, or equivalent are preferred but not required.

Why Work With Us

Competitive monthly salary.
Comprehensive onboarding and ongoing leadership development.
Supportive and collaborative working environment.
Opportunities for internal promotion and long-term career progression.
Stable full-time employment with a growing organisation.
Inclusive workplace that values teamwork, innovation, and exceptional customer service.

Pay: £3,800.00-£5,300.00 per month

Work Location: In person

Quick apply

Refine Your Search

innovation manager jobs in armagh, arm

Contact Centre Manager

Assistant Manager

Centre Principal Toyota & General Manager Portadown

Learning & Talent Development Lead

Business Development Manager - NI & ROI

Site Manager Northern Ireland

Team Leader | Part TIme, Full Time and Relief | Castle Lane, Lurgan

Operational Excellence Lead

Senior Site Manager - South West England

Procurement Manager

Senior Project Manager - West Yorkshire

Marketing Lead – Merchanting Division

Accounts Assistant

Mobile Catering Manager

Site Manager - Leeds

STORE MANAGER - NEWRY

Project Manager - West Yorkshire

Nissan Sales Manager

Commercial Manager - West Yorkshire

Support Worker | Maternity Cover, Full Time, Part Time and Relief | Beechcote Supported Living

I want to receive the latest job alerts for innovation manager in armagh, arm

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