it Work, Jobs in armagh, arm (with Salaries)

Service Desk Analyst
Pilgrim's Europe —Craigavon
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
Helpdesk Operator
Mitie —Lurgan
- £13.45 an hour
- Overtime
- Free parking

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Service Desk Analyst

Pilgrim's Europe -
Craigavon

Quick apply

Job details

Full-time

Qualifications

Customer service
Technical support
ITIL
IT
Communication skills

Full job description

Service Desk Analyst

Location: Rushmere
Department: IT ¦ Pilgrim’s Europe

We’re looking for a Service Desk Analyst to join our 24/7 European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning.

What You’ll Do

Provide first-class IT support across incidents and service requests
Manage and prioritise tickets within agreed SLAs
Resolve issues at first point of contact wherever possible
Support major incidents and VIP requests
Maintain accurate ticket updates, categorisation and ownership
Contribute to service improvements and knowledgebase content
Work closely with wider IT teams to ensure seamless support

What You’ll Bring

Strong customer service and communication skills
Experience in an IT or technical support environment
Calm, professional approach in fast-paced situations
Analytical mindset with strong problem-solving skills
A flexible, positive team-player attitude
IT qualifications or ITIL experience (desirable)

Pilgrim's Pride Limited is a division of Pilgrim’s Pride Corporation, our business is part of the second largest food company in the world, whose team farm, process, prepare, package and deliver fresh, frozen and value-added food products for sale in more than 100 countries.

We are proud to partner with more than 1,000 UK farmers who share our belief in the highest standards on animal welfare, efficiency, and quality. Our own farming operation is 100% RSPCA Higher Welfare, making us the largest producer of higher welfare pork globally, delivering 25% of pig meat to UK consumers.

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