Operational excellence team leader Work, Jobs in Armagh, Arm (with Salaries)

Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
4d
Contact Centre Manager
Maurer & Sons Ltd. —Armagh
- £3,800 - £5,300 a month
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
5d
Operational Excellence Lead
Cubis Systems —Craigavon
- Full-time
- Hybrid work
- ERP systems
- Project management
- Organisational skills
- Referral programme
Quick apply
9d
Assistant Manager
Eurospar Moy —Dungannon
- £42,000 - £45,000 a year
- Full-time
- Marketing
- Free parking
Quick apply
9d
Quality Compliance Team Leader
Almac Group —Craigavon
- Full-time
- Team management
- No degree
- Flexible schedule
2d
Project Administrator
Alternative Heat —Banbridge
- Full-time
- IT
Quick apply
Project Manager - Interior Fit Out (Retail) - Northern Ireland
GRAHAM Group —Hillsborough
- Project management
- Travel
- Leadership
End User Services Manager - Hillsborough, Northern Ireland
GRAHAM Group —Hillsborough
- Hybrid work
- Management
- Analysis skills
- Travel
- Annual leave
3d
Vice President - Finance
Almac Group —Craigavon
- Full-time
- Leadership
- Accounting
Manufacturing Engineer
Alternative Heat —Banbridge
- Full-time
Quick apply
Quality Assurance Manager
Alternative Heat —Banbridge
- Full-time
- Quality control
- Leadership
- Communication skills
Quick apply
Sales - Sales Advisor - UK
New Look —Cookstown
- Part-time
1d
Senior Environmental Manager
Alternative Heat —Banbridge
- Full-time
Quick apply
4d
Senior Technical Engineer
CDE Group —Cookstown
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Annual leave
Quick apply
4d
Joiner / Fitter
TBC Conversions —Dungannon
- Overtime
- Carpentry
- Power tools
- Hand tools
- Free parking
- Annual leave
Quick apply

I want to receive the latest job alerts for operational excellence team leader in armagh, arm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operational excellence team leader jobs near armagh, arm

Customer Operations Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,300 - £4,600 a month
4 days ago

Benefits

Free parking
Health & wellbeing programme
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Business Management
Microsoft Excel
Microsoft Outlook
Management
Customer service
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

Job Summary

Maurer & Sons Ltd. is seeking an experienced, customer-focused, and results-driven Customer Operations Manager to lead our customer operations function in Armagh.

As the Customer Operations Manager, you will oversee the daily delivery of customer support and operational services, ensuring exceptional customer experiences, efficient processes, and high-performing teams. You will collaborate with senior leadership and cross-functional departments to optimize service delivery, improve operational performance, and strengthen long-term customer relationships.

This opportunity is ideal for professionals with experience in customer operations, customer service management, business operations, BPO, contact centres, logistics, professional services, or client success who are looking to make a meaningful impact within a growing organisation.

What You'll Do

Lead and manage the daily operations of the customer service and customer operations teams.
Develop and implement operational strategies that improve customer satisfaction and business performance.
Monitor operational KPIs, service levels, response times, and customer satisfaction metrics.
Coach, mentor, and develop team leaders and customer support professionals.
Manage escalated customer concerns and ensure timely, professional resolution.
Collaborate with sales, logistics, finance, IT, and operations teams to deliver seamless customer experiences.
Oversee workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and executive summaries.
Analyze customer feedback and operational data to identify improvement opportunities.
Implement process improvements that enhance efficiency and service quality.
Support recruitment, onboarding, training, and performance management initiatives.
Ensure compliance with company policies, quality standards, and relevant regulations.
Manage operational budgets and resource utilization where appropriate.
Drive a culture of continuous improvement, accountability, and customer excellence.
Support strategic projects that strengthen operational capability and business growth.

Requirements

Previous experience as a Customer Operations Manager, Customer Service Manager, Operations Manager, Customer Success Manager, or similar leadership role.
Strong leadership, coaching, and people management experience.
Excellent communication, interpersonal, and stakeholder management skills.
Proven experience managing KPIs, service levels, and operational performance.
Strong analytical, planning, and decision-making abilities.
Experience using CRM platforms, customer service software, ERP systems, or workforce management tools.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
Customer-first mindset with exceptional problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Bachelor's degree in Business Management, Operations Management, Customer Service, or a related discipline is preferred.
Professional qualifications in management, customer experience, or operational excellence are advantageous but not essential.
Applicants who meet most, but not all, of the qualifications are encouraged to apply.

Pay: £3,300.00-£4,600.00 per month

Benefits:

Company pension
Flexitime
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

operational excellence team leader jobs in armagh, arm

Customer Operations Manager

Contact Centre Manager

Operational Excellence Lead

Assistant Manager

Quality Compliance Team Leader

Project Administrator

Project Manager - Interior Fit Out (Retail) - Northern Ireland

End User Services Manager - Hillsborough, Northern Ireland

Vice President - Finance

Manufacturing Engineer

Quality Assurance Manager

Sales - Sales Advisor - UK

Senior Environmental Manager

Senior Technical Engineer

Joiner / Fitter

I want to receive the latest job alerts for operational excellence team leader in armagh, arm

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected