Position Overview
The store manager is responsible for maintaining sales performance, profitability, customer satisfaction, merchandising standards, store operations and training and development across the entire store.
Job Description
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Ensuring the store exceeds the profitability expectations and exceeds all KPI targets by driving sales and motivating the team
- Setting the overall store sales plan yearly/monthly/daily and by individual and department
- Maintain visibility and lead by example on the sales floor to support all selling functions
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Ensuring that an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently by providing a friendly environment including greeting and acknowledgement on entrance into the store.
- Analysing sales across all departments and categories in order to improve on current average basket, conversion and overall sales
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Identify strengths, weaknesses and training needs of the team, ensuring all staff complete training as per company guidelines and providing ongoing development and coaching
- Network, recruit, hire and retain high quality management and associates to fill store profile and support succession planning.
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Maintain all visual merchandising standards, directives, promotions, and overall cleanliness and organisation of the sales floor and stockroom.
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Meet or exceed profitability expectations in sales, payroll and shrink conversion
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Create and execute strategies to maximise store sales and minimise expenses
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Maintain high communication levels with every team member and carry out personal appraisals on a regular basis
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Maintain high communication levels with head office
Additional duties and responsibilities
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Participating in and attending all store meetings and other related functions
- Performing housekeeping and maintenance duties as required
- Willing and being available to travel and work from different locations when necessary
- Maintaining standards in line with the requirements of the job and any policies currently in place
- Assuming and completing other duties as assigned by management from time to time
- Working any additional hours as to the requirements of the job
- Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
General Requirements
- Completing all duties on time and in a satisfactory manner as assigned by management
- Punctuality and adhering to designated work schedule
- Flexibility and working effectively with colleagues and management to accomplish duties and goals
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Maintaining a clean, neat and presentable appearance at all times and adhering to the Guess dress code
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Representing a positive attitude toward the merchandise and the company
- Abide by the 6 Guess Rules
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Adhere to the rules and guidelines as expressed in the company hand book
Requirements
General Requirements
- Completing all duties on time and in a satisfactory manner as assigned by management
- Punctuality and adhering to designated work schedule
- Flexibility and working effectively with colleagues and management to accomplish duties and goals
-
Maintaining a clean, neat and presentable appearance at all times and adhering to the Guess dress code
-
Representing a positive attitude toward the merchandise and the company
- Abide by the 6 Guess Rules
Adhere to the rules and guidelines as expressed in the company hand book
-
Benefits
Staff Uniform
Store Discount
Monthly Target Bonus
