Contact centre Work, Jobs in Armagh, Nir (with Salaries)

Contact Centre Manager
Maurer & Sons Ltd. —Armagh
- £3,800 - £5,300 a month
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
1d
Assistant Information Governance Officer
Education Authority —Armagh
- £39,862 - £42,839 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
7d
Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
1d
Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Customer service
- Microsoft Office
- Team management
- Work from home
- Referral programme
Customer Experience Advisor | S1 | Retail Banking | Lurgan Branch
A01 Santander UK plc —Lurgan
- From £25,000 a year
- Part-time
- Customer service
- Banking
Support Worker
Cuan Mhuire —Newry
- From £13 an hour
- Weekend availability
- English
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply
Finance & Operations Manager (Full-Time)
Northbridge Automotive —Newry
- £33,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
4d
Reliability Maintenance Engineering Technician, RME Team
Amazon UK Services Ltd. —Portadown
- Full-time
- Maintenance
- Mechanical knowledge
Receptionist
Slurrykat Ltd —Craigavon
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
2d
Functional Specialist - Northern Ireland
Capita Health Assessment Advisory Service —Dungannon
- £39,500 - £40,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
Operations Director - Network Access Products
Cubis Systems —Lurgan
- Full-time
- Engineering
- Leadership
- Communication skills
- Referral programme
Quick apply
7d
Health Care Assistant
Ann's Home Care —Portadown
- £12.82 an hour
- Weekend availability
- Care experience
- IT
- Care plans
- Paid training
Children's Activity Support - Group Helper (Newry Family Support Centre)
Barnardo's —Newry
- Call to connect
- Preschool
Paramedic Assessor
Capita Health Assessment Advisory Service —Dungannon
- £39,500 - £40,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
Occupational Therapist Assessor
Capita Health Assessment Advisory Service —Dungannon
- £39,500 - £40,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
Physiotherapist Assessor
Capita Health Assessment Advisory Service —Dungannon
- £39,500 - £40,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply

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No7 Advisor
Boots —Belfast
Quarterly allocation of No7 products for you to try out at home and further share your insights with your customers. Previous experience working with customers.
£16 an hour
6d
DELI ASSISTANT - WEEKEND WORK
MULLAN'S FOODSTORES - SPAR —Armagh
Above all we are looking to grow our team with personality, passion, energy, and a positive bubbly attitude who know how to make our customers smile and provide…
From £13 an hour
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10d

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Contact Centre Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,800 - £5,300 a month
1 day ago

Qualifications

Management
Customer service
Microsoft Office
Leadership
Communication skills
A Level

Full job description

Job Summary

We are looking for an experienced and customer-focused Contact Centre Manager to join our growing team in Armagh. This is an exciting opportunity for someone who enjoys leading high-performing teams, improving customer service operations, and driving operational excellence. As a Contact Centre Manager, you will oversee the day-to-day management of the contact centre, support team development, and ensure exceptional customer experiences through effective leadership and continuous improvement. We offer a supportive working environment, ongoing leadership development, and excellent opportunities for career progression.

What You'll Do

Manage the daily operations of the contact centre to ensure service objectives are achieved.
Lead, coach, and support team leaders and customer service advisors.
Monitor operational performance, productivity, and customer satisfaction metrics.
Develop and implement strategies to improve service quality and operational efficiency.
Handle escalated customer enquiries and support resolution of complex issues.
Monitor workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and management updates.
Collaborate with internal departments to improve customer service processes.
Support recruitment, onboarding, training, and ongoing development of team members.
Ensure compliance with company policies, procedures, and service standards.
Promote a positive, collaborative, and high-performing workplace culture.

Requirements

Previous experience in customer service, contact centre operations, team leadership, operations management, business support, retail, hospitality, or a related role is beneficial but not essential.
Leadership or management experience is advantageous but not required.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Customer-focused mindset with the ability to motivate and develop teams.
Comfortable using Microsoft Office and standard business systems.
Ability to manage multiple priorities in a fast-paced environment.
Positive attitude and commitment to continuous improvement.
GCSEs, A-Levels, college qualifications, or equivalent are preferred but not required.

Why Work With Us

Competitive monthly salary.
Comprehensive onboarding and ongoing leadership development.
Supportive and collaborative working environment.
Opportunities for internal promotion and long-term career progression.
Stable full-time employment with a growing organisation.
Inclusive workplace that values teamwork, innovation, and exceptional customer service.

Pay: £3,800.00-£5,300.00 per month

Work Location: In person

Quick apply

Refine Your Search

contact centre jobs in armagh, nir

Contact Centre Manager

Assistant Information Governance Officer

Customer Operations Manager

Team Leader - Customer Service

Customer Experience Advisor | S1 | Retail Banking | Lurgan Branch

Support Worker

Finance & Operations Manager (Full-Time)

Reliability Maintenance Engineering Technician, RME Team

Receptionist

Functional Specialist - Northern Ireland

Operations Director - Network Access Products

Health Care Assistant

Children's Activity Support - Group Helper (Newry Family Support Centre)

Paramedic Assessor

Occupational Therapist Assessor

Physiotherapist Assessor

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