Business manager Work, Jobs in Armagh (with Salaries)

Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
Business Development Manager
Food Manufacturer Ltd —Newry
- £50,000 a year
- Full-time
- Customer service
- Business development
Quick apply
Business Systems Manager
CK International —Dungannon
- Full-time
- ERP systems
- Continuous improvement
- SharePoint
5d
Group Operations Manager
kiddiwinkles —Cookstown
- £40,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Relocation assistance
Quick apply
3d
Business Services & Outsourcing Senior Manager
Cooper Parry —Dungannon
- Full-time
- Business development
- Project management
- Communication skills
Operations and Events Manager
The Hidden Garden —Newry
- £25,420 - £40,000 a year
- Weekend availability
- Customer service
- Business development
- Team management
Quick apply
1d
Business Development Manager - Civil Engineering
GRAHAM Group —Hillsborough
- CRM software
- Civil engineering
- Databases
- Annual leave
Operations Director - Network Access Products
Cubis Systems —Lurgan
- Full-time
- Engineering
- Continuous improvement
- Team management
- Referral programme
Quick apply

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business manager jobs near armagh

Customer Operations Manager

Maurer & Sons Ltd.
Armagh

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Job details

Permanent | Full-time
£3,300 - £4,600 a month

Benefits

Free parking
Health & wellbeing programme
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Business Management
Dashboard visualisation
Resource allocation planning
Operations management
Stakeholder collaboration
Stakeholder liaison
ERP software
Microsoft Office Suite
Analysis skills
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Recruiting
Operational strategy development
Management reporting
Customer support
Budgeting
Business
Leadership
Communication skills
Operations leadership experience
Analytics
Rota coordination

Full job description

Job Summary

Maurer & Sons Ltd. is seeking an experienced, customer-focused, and results-driven Customer Operations Manager to lead our customer operations function in Armagh.

As the Customer Operations Manager, you will oversee the daily delivery of customer support and operational services, ensuring exceptional customer experiences, efficient processes, and high-performing teams. You will collaborate with senior leadership and cross-functional departments to optimize service delivery, improve operational performance, and strengthen long-term customer relationships.

This opportunity is ideal for professionals with experience in customer operations, customer service management, business operations, BPO, contact centres, logistics, professional services, or client success who are looking to make a meaningful impact within a growing organisation.

What You'll Do

Lead and manage the daily operations of the customer service and customer operations teams.
Develop and implement operational strategies that improve customer satisfaction and business performance.
Monitor operational KPIs, service levels, response times, and customer satisfaction metrics.
Coach, mentor, and develop team leaders and customer support professionals.
Manage escalated customer concerns and ensure timely, professional resolution.
Collaborate with sales, logistics, finance, IT, and operations teams to deliver seamless customer experiences.
Oversee workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and executive summaries.
Analyze customer feedback and operational data to identify improvement opportunities.
Implement process improvements that enhance efficiency and service quality.
Support recruitment, onboarding, training, and performance management initiatives.
Ensure compliance with company policies, quality standards, and relevant regulations.
Manage operational budgets and resource utilization where appropriate.
Drive a culture of continuous improvement, accountability, and customer excellence.
Support strategic projects that strengthen operational capability and business growth.

Requirements

Previous experience as a Customer Operations Manager, Customer Service Manager, Operations Manager, Customer Success Manager, or similar leadership role.
Strong leadership, coaching, and people management experience.
Excellent communication, interpersonal, and stakeholder management skills.
Proven experience managing KPIs, service levels, and operational performance.
Strong analytical, planning, and decision-making abilities.
Experience using CRM platforms, customer service software, ERP systems, or workforce management tools.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
Customer-first mindset with exceptional problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Bachelor's degree in Business Management, Operations Management, Customer Service, or a related discipline is preferred.
Professional qualifications in management, customer experience, or operational excellence are advantageous but not essential.
Applicants who meet most, but not all, of the qualifications are encouraged to apply.

Pay: £3,300.00-£4,600.00 per month

Benefits:

Company pension
Flexitime
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

business manager jobs in armagh

Customer Operations Manager

Business Development Manager

Business Systems Manager

Group Operations Manager

Business Services & Outsourcing Senior Manager

Operations and Events Manager

Business Development Manager - Civil Engineering

Operations Director - Network Access Products

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